Background

Swissport Tanzania Plc is a leading aviation ground services provider operating at Julius Nyerere International Airport and Kilimanjaro International Airport. We deliver safe, reliable, and high quality ground handling services to international and domestic airlines. We invite disciplined, service oriented, and safety conscious professionals to join our team in a fast-paced airport environment where operational excellence and customer satisfaction are paramount.

Personal Qualities

• High integrity and professional accountability
• Strong teamwork orientation
• Attention to detail and data protection awareness
• Ability to perform in a high pressure operational environment
• Customer service mindset
• Flexibility to work on shift operations, including weekends and public holidays
• Strict adherence to safety and compliance standards

Ramp Agents (20 Positions)

Role Profile

To execute aircraft ground handling activities safely, efficiently, and in compliance with operational and safety procedures

Responsibilities

• Marshall operators to and from the aircraft
• Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies
• Unload wheelchairs and child strollers and deliver to designated location
• Provide special handling of luggage/cargo as required/directed
• Deliver passenger luggage to claim area and unload onto conveyor system
• Deliver air cargo to appropriate recipient
• Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans.
• Collect and load mail, live animals, wheelchairs and child strollers onto aircraft
• Service aircraft water and lavatories
• Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found.
• Report all equipment malfunctions to the appropriate supervisor/manager
• Comply with Swissport’s standard operation procedures (SOPs), QHSE Manual and policies
• Follow training and rules, apply correct procedures and use personal protective equipment as instructed
• Report any incident, near miss, unsafe act or condition according to this manual. In case of doubt stop the task and consult superior for guidance
• Perform duties conscientiously, without putting themselves, others, or the environment at risk
• Also other duties as assigned

Qualifications and Competencies

Self-driven and dynamic individual who is also a team player and able to work under pressure and possess the following qualifications and skills:

• From IV Certificate to Diploma level qualification
• Valid driver’s license
• Ability to lift to 32 kilograms
• Good communication skills in English and Swahili
• Ability to work in adverse weather conditions
• Strong health and safety awareness

• Marshall operators to and from the aircraft
• Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies
• Unload wheelchairs and child strollers and deliver to designated location
• Provide special handling of luggage/cargo as required/directed
• Deliver passenger luggage to claim area and unload onto conveyor system
• Deliver air cargo to appropriate recipient
• Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans.
• Collect and load mail, live animals, wheelchairs and child strollers onto aircraft
• Service aircraft water and lavatories
• Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found.
• Report all equipment malfunctions to the appropriate supervisor/manager
• Comply with Swissport’s standard operation procedures (SOPs), QHSE Manual and policies
• Follow training and rules, apply correct procedures and use personal protective equipment as instructed
• Report any incident, near miss, unsafe act or condition according to this manual. In case of doubt stop the task and consult superior for guidance
• Perform duties conscientiously, without putting themselves, others, or the environment at risk
• Also other duties as assigned

• Valid driver’s license
• Ability to lift to 32 kilograms
• Good communication skills in English and Swahili
• Ability to work in adverse weather conditions
• Strong health and safety awareness

• From IV Certificate to Diploma level qualification