Quality Performance Engineer Vacancy at YAS – April 2026

New Vacancy Let’s grow together, become our Quality Performance Engineer

Responsibilities or duties

• Alignments with TCRA & UCSA F Zonal teams for QOS, issues resolutions and jointly External Interference visits.
• Perform analysis through CSW/ Meta Enterprise Centre and prepare Zonal Performance Reports to Regulatory entities including UCSA F and TCRA.
• Support technology department understand its customers, their needs and expectations by interacting with them through Zonal market visits.
• Handle all customer complaints matters brought in by TCRA & UCSA F and other regulatory bodies.
• Interface to NOC on ensuring all received complaints are worked in by responsible teams, resolutions and feedback are provided timely.
• Support Quality teams in the regions and work closely with customer service team on VOC and NPS Reports follow-up and resolutions.

Qualifications or requirements (e.g., education, skills)

• Excellent in oral and written communication skills.
• Demonstrated stable proven Planning skills.
• Independent and with good work attitude with high level of integrity.
• Customer management & communication skills.

Experience needed

2 years telecommunication industry experience especially on optimizations, customer management.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”.

• Alignments with TCRA & UCSA F Zonal teams for QOS, issues resolutions and jointly External Interference visits.
• Perform analysis through CSW/ Meta Enterprise Centre and prepare Zonal Performance Reports to Regulatory entities including UCSA F and TCRA.
• Support technology department understand its customers, their needs and expectations by interacting with them through Zonal market visits.
• Handle all customer complaints matters brought in by TCRA & UCSA F and other regulatory bodies.
• Interface to NOC on ensuring all received complaints are worked in by responsible teams, resolutions and feedback are provided timely.
• Support Quality teams in the regions and work closely with customer service team on VOC and NPS Reports follow-up and resolutions.

• Excellent in oral and written communication skills.
• Demonstrated stable proven Planning skills.
• Independent and with good work attitude with high level of integrity.
• Customer management & communication skills.

• University Degree in Telecommunications or equivalent course.