Description

We are looking for a Project Manager to join our product team and own the day-to-day product operations in Tanzania. You will be the on-the-ground point of contact for our Customer App and Sales App in the Tanzanian market - coordinating feature rollouts, running testing, talking to customers, and driving ad-hoc product projects end to end. This role sits within the product team and works closely with the Product Owner based in Kenya.

Customer App - Tanzania

• Own the Customer App in the Tanzanian market - act as the main point of contact between the product team and local stakeholders
• Coordinate and manage the rollout of new features in Tanzania, including planning, communication, and post-launch monitoring
• Organise and run testing cycles for new releases - gather structured feedback from internal testers and real users before each rollout
• Conduct customer interviews to understand how customers use the app, what is working, and what needs to be improved
• Translate local market needs and customer insights into clear requirements for the product team
• Track key app metrics in Tanzania and flag issues or opportunities to the Product Owner

Sales App - Tanzania

• Own the Sales App in the Tanzanian market - be the primary link between field agents, sales management, and the product team
• Coordinate the rollout of new Sales App features with the local sales team, including training and adoption tracking
• Run structured testing with sales agents before new versions go live, documenting issues and ensuring they are resolved
• Conduct regular interviews and feedback sessions with field agents to surface usability problems and unmet needs
• Monitor how the Sales App is being used in the field and identify where agents are struggling or working around the tool
• Ensure that Tanzania-specific process requirements are properly captured and fed into the product backlog

Ad-hoc Product Projects

• Lead or support ad-hoc product projects relevant to the Tanzanian market, such as integrations with local payment providers, risk or ID verification partners, or telecom operators
• Manage project delivery end to end - define scope, coordinate stakeholders, track progress, and ensure timely completion
• Work with external vendors and internal IT teams to align on requirements, timelines, and acceptance criteria
• Document project outcomes and hand over operational processes to the relevant teams once a project goes live
• Identify and escalate risks or blockers early, and keep the Product Owner informed of progress throughout

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, Project Management, Marketing, Economics, Statistics, Telecommunications, or a related field.
• Minimum of five (5) years' experience in Product Management, Business Analysis, Project Coordination, Telecommunications, Fintech, Digital Products, or a similar role.
• Experience managing mobile applications, product rollouts, user testing (UAT), and stakeholder engagement.
• Strong analytical, problem-solving, and project management skills.
• Experience gathering customer feedback and translating business needs into product requirements.
• Knowledge of Agile/Scrum methodologies is an added advantage.
• Proficiency in Microsoft Office and project management tools such as Jira or Confluence.
• Fluency in English and Swahili.

• Own the Customer App in the Tanzanian market - act as the main point of contact between the product team and local stakeholders
• Coordinate and manage the rollout of new features in Tanzania, including planning, communication, and post-launch monitoring
• Organise and run testing cycles for new releases - gather structured feedback from internal testers and real users before each rollout
• Conduct customer interviews to understand how customers use the app, what is working, and what needs to be improved
• Translate local market needs and customer insights into clear requirements for the product team
• Track key app metrics in Tanzania and flag issues or opportunities to the Product Owner
• Own the Sales App in the Tanzanian market - be the primary link between field agents, sales management, and the product team
• Coordinate the rollout of new Sales App features with the local sales team, including training and adoption tracking
• Run structured testing with sales agents before new versions go live, documenting issues and ensuring they are resolved
• Conduct regular interviews and feedback sessions with field agents to surface usability problems and unmet needs
• Monitor how the Sales App is being used in the field and identify where agents are struggling or working around the tool
• Ensure that Tanzania-specific process requirements are properly captured and fed into the product backlog
• Lead or support ad-hoc product projects relevant to the Tanzanian market, such as integrations with local payment providers, risk or ID verification partners, or telecom operators
• Manage project delivery end to end - define scope, coordinate stakeholders, track progress, and ensure timely completion
• Work with external vendors and internal IT teams to align on requirements, timelines, and acceptance criteria
• Document project outcomes and hand over operational processes to the relevant teams once a project goes live
• Identify and escalate risks or blockers early, and keep the Product Owner informed of progress throughout

• Strong analytical, problem-solving, and project management skills.
• Experience gathering customer feedback and translating business needs into product requirements.
• Knowledge of Agile/Scrum methodologies is an added advantage.
• Proficiency in Microsoft Office and project management tools such as Jira or Confluence.
• Fluency in English and Swahili.

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, Project Management, Marketing, Economics, Statistics, Telecommunications, or a related field.
• Minimum of five (5) years' experience in Product Management, Business Analysis, Project Coordination, Telecommunications, Fintech, Digital Products, or a similar role.
• Experience managing mobile applications, product rollouts, user testing (UAT), and stakeholder engagement.