At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Responsibilities or duties

Role purpose:

• Management of projects as per the project management policy and procedure.
• Change Control Management in introducing new systems, products & services and processes into the company.
• Ensure smooth transfer of knowledge and tools for supporting new products and services introduced in the network from suppliers/Developers to VTL support teams

Key Responsibilities

• Ensure proper understanding of project requirements and deliverables.
• Ensure that all project deliverables are met as per the agreed timelines and scope. Should delays creep in; proper escalations should be done to ensure that project timelines are not impacted.
• Ensure that all dependencies are identified during scoping session and accurately captured in the scope or work document or user requirements specification (URS).
• Ensure that the right approach for implementation of a project is deduced and agreed. Thereafter he/she should ensure that the selected approach is adhered to by the various teams involved in the project.
• Ensure that all the necessary training and processes that are essential for supporting the projects, product or service are in place prior going live or existing ones are reviewed to cater for the new service.

Qualifications or requirements (e.g., education, skills)

Core competencies, knowledge and experience

• In possession of adequate knowledge of Project Management
• Knowledge of Information technology areas such as PC, servers, systems and applications.
• Good understanding of the building blocks in the telecommunication industry.
• Sound understanding of business concepts and processes.
• Strong problem solving skills
• Good interpersonal skills
• Willingness to work evenings, weekends, and holidays as needed/instructed.

Experience needed

Must have technical/professional qualifications:

• Minimum a Degree in Computing, Telecommunication or Electronics science and data communication
• At least two (2) years’ experience in the IT field or customer care environment.
• GSM experience would be advantageous.
• Experience in project management is an added advantage as well.
• Certification in Project Management will be an added advantage

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

• Management of projects as per the project management policy and procedure.
• Change Control Management in introducing new systems, products & services and processes into the company.
• Ensure smooth transfer of knowledge and tools for supporting new products and services introduced in the network from suppliers/Developers to VTL support teams
• Ensure proper understanding of project requirements and deliverables.
• Ensure that all project deliverables are met as per the agreed timelines and scope. Should delays creep in; proper escalations should be done to ensure that project timelines are not impacted.
• Ensure that all dependencies are identified during scoping session and accurately captured in the scope or work document or user requirements specification (URS).
• Ensure that the right approach for implementation of a project is deduced and agreed. Thereafter he/she should ensure that the selected approach is adhered to by the various teams involved in the project.
• Ensure that all the necessary training and processes that are essential for supporting the projects, product or service are in place prior going live or existing ones are reviewed to cater for the new service.

• Project Management
• Information technology areas such as PC, servers, systems and applications
• Building blocks in the telecommunication industry
• Business concepts and processes
• Problem solving skills
• Interpersonal skills
• Willingness to work evenings, weekends, and holidays as needed/instructed

• Minimum a Degree in Computing, Telecommunication or Electronics science and data communication
• At least two (2) years’ experience in the IT field or customer care environment.
• GSM experience would be advantageous.
• Experience in project management is an added advantage as well.
• Certification in Project Management will be an added advantage