Job Description

• Participate in ideation workshops, innovation challenges, design-thinking sessions, and brainstorming of DFS initiatives.
• Support the development of innovative concepts and solution prototypes.
• Coordinate innovation initiatives from concept through pilot and implementation stages.
• Support project planning, documentation, progress tracking, and stakeholder coordination.
• Support product teams in translating innovation concepts into viable products and services.
• Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection.
• Monitor product adoption and performance following implementation.
• Support customer journey mapping and customer experience improvement initiatives.
• Identify customer pain points and recommend innovative solutions.
• Maintain innovation pipeline records and project documentation.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Particulars Detail Specific Field or Qualification Need Type[1]

Education Bachelor’s degree Bachelor’s degree from a recognized university RQ

Professional Qualifications Product Management, Project Management, AGILE Practices AA

Master’s degree Business related AA

Experience

Total Minimum Cumulative No of Years’ Experience Required 1

[1] Need Types are: RQ = Required, AA = Added Advantage

Support innovation campaigns and employee engagement initiatives.

Assist in maintaining innovation repositories, best practices, and lessons learned.

• Participate in ideation workshops, innovation challenges, design-thinking sessions, and brainstorming of DFS initiatives.
• Support the development of innovative concepts and solution prototypes.
• Coordinate innovation initiatives from concept through pilot and implementation stages.
• Support project planning, documentation, progress tracking, and stakeholder coordination.
• Support product teams in translating innovation concepts into viable products and services.
• Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection.
• Monitor product adoption and performance following implementation.
• Support customer journey mapping and customer experience improvement initiatives.
• Identify customer pain points and recommend innovative solutions.
• Maintain innovation pipeline records and project documentation.
• Support innovation campaigns and employee engagement initiatives.
• Assist in maintaining innovation repositories, best practices, and lessons learned.

• Bachelor’s degree from a recognized university (Required)
• Product Management, Project Management, AGILE Practices (Added Advantage)
• Master’s degree in a Business-related field (Added Advantage)