ROCK PROCESSING – AFRICA

PRODUCT SPECIALIST – CRUSHING SOLUTIONS – CENTRAL AFRICA

At Sandvik Rock Processing we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

We are looking for a Product Specialist – Crushing Solutions for our Territory in Central Africa

Purpose of the role:

The role will report into the report into the Service Manager – Central Africa

Responsible for working closely with the Central Africa sales & service teams to promote crushing products and champion the driving of the crushing solutions equipment and aftermarket parts and support sales whilst providing product support and technical assistance & services to our customers for our crushing installed base across Central Africa

Key Responsibilities:

• Customer training and efficient technical services support pertaining to all crushing products supplied to customers within Central Africa
• Work closely with the customers’ installation and erection teams on activities during installation and commissioning of any Sandvik crushing equipment when required.
• Guide and assist customers’ maintenance teams with fault diagnosis work on crushing equipment.
• Work with customers’ maintenance teams perform repair and fault finding using hydraulic, electric and instrumentation schematics.
• Cooperate closely with the sales team or directly with the customer to promote Crushing Solutions equipment and aftermarket sales.
• Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
• Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements.
• Provides product service, or equipment technical and engineering information by answering questions and requests.
• Identify and work with customers on optimization projects and initiatives and identify brownfield replacement/upgrade opportunities
• Drive and implement “Connected” equipment programs and promote digital solutions and benefits to customers
• Identify remote monitoring opportunities predominantly with key customers in Central Africa
• Contributes to team effort by accomplishing related results as needed.
• Works towards achieving set KPI’s, for both the Customers and Sandvik.
• Ensure all work assigned to the team, related to Crushing Solutions, is carried out in accordance to set budgets and timeframes.
• Providing relevant information for the Crushing installed base in Central Africa to the Region/Global teams and to ensure accurate installed base information is maintained in the database.
• Accept and perform tasks delegated by Management as deemed necessary.
• Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to by the team.
• Stay up to date with new and upgrades of crushing equipment

Qualification And Competency Requirements

• Mechanical or Electrical Engineer or Electrical trade or good trade relevant background with relevant equipment technical experience.
• Have at least 5 years’ experience in a similar role in the Mining Industry with Crushing & Screening experience.
• Need to be competent in electronics and instrumentation.
• Acquired knowledge in Crushing and Screening operations in both surface and underground.
• Proven understanding of crushing & screening plants & process flow
• Knowledge of Sandvik equipment including ASRi/ACS systems will be an added advantage
• Strong business sense and EHS focus.
• Strong written and verbal communication, interpersonal and people management skills are essential.
• Proficiency in the use of spreadsheets and other MS office applications
• Ability to work as a member of a multidisciplinary and provide guidance to members of the team.
• Must be self-motivated, performance-based outcomes orientated and needs no supervision.
• English – fluent – spoken & written
• Have a valid passport, and willing and able to travel frequently, without restrictions, within Africa at relatively short notice, and also as per customers’ or Sandvik’s requests/requirements.
• There might be a need to assist other territories within Africa.

What is in it for you?

We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

• Customer training and efficient technical services support pertaining to all crushing products supplied to customers within Central Africa
• Work closely with the customers’ installation and erection teams on activities during installation and commissioning of any Sandvik crushing equipment when required.
• Guide and assist customers’ maintenance teams with fault diagnosis work on crushing equipment.
• Work with customers’ maintenance teams perform repair and fault finding using hydraulic, electric and instrumentation schematics.
• Cooperate closely with the sales team or directly with the customer to promote Crushing Solutions equipment and aftermarket sales.
• Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
• Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements.
• Provides product service, or equipment technical and engineering information by answering questions and requests.
• Identify and work with customers on optimization projects and initiatives and identify brownfield replacement/upgrade opportunities
• Drive and implement “Connected” equipment programs and promote digital solutions and benefits to customers
• Identify remote monitoring opportunities predominantly with key customers in Central Africa
• Contributes to team effort by accomplishing related results as needed.
• Works towards achieving set KPI’s, for both the Customers and Sandvik.
• Ensure all work assigned to the team, related to Crushing Solutions, is carried out in accordance to set budgets and timeframes.
• Providing relevant information for the Crushing installed base in Central Africa to the Region/Global teams and to ensure accurate installed base information is maintained in the database.
• Accept and perform tasks delegated by Management as deemed necessary.
• Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to by the team.
• Stay up to date with new and upgrades of crushing equipment

• Competent in electronics and instrumentation.
• Proven understanding of crushing & screening plants & process flow
• Strong business sense and EHS focus.
• Strong written and verbal communication, interpersonal and people management skills are essential.
• Proficiency in the use of spreadsheets and other MS office applications
• Ability to work as a member of a multidisciplinary and provide guidance to members of the team.
• Must be self-motivated, performance-based outcomes orientated and needs no supervision.
• English – fluent – spoken & written

• Mechanical or Electrical Engineer or Electrical trade or good trade relevant background with relevant equipment technical experience.
• Acquired knowledge in Crushing and Screening operations in both surface and underground.
• Knowledge of Sandvik equipment including ASRi/ACS systems will be an added advantage