About the Company

Who We Are

OTAPP is a technology-driven company building innovative online solutions that automate and optimize business processes. We leverage technology to save time, improve efficiency, and enhance transparency across operations.

Vision

To create innovative online technology solutions for automation of business processes and harness the power of technology to enable saving of time and resources.

Mission

To be creative innovators of online technology-based value-adding solutions.

Value Proposition

• Digital ticketing and transaction platforms across multiple industries
• Real-time dashboards for sales, operations, and financial visibility
• Integrated payment solutions and partner ecosystems
• Centralized operational control for multi-product and multi-location services
• Continuous expansion into data-driven operational excellence solutions

Job Summary

The Product Operations Manager is responsible for end-to-end operational ownership of all OTAPP products and services, ensuring that each product is operationally sound, scalable, compliant, customer-centric, and commercially viable.

This role acts as the central execution authority between strategy, technology, and field operations—translating business goals into operational realities while driving consistency, performance, and continuous improvement across all product lines.

JD Link : Product Operations Manager JD

Role Overview

The Product Operations Manager oversees and coordinates all product-facing operational leads, including but not limited to Bus Operations, Logistics (Cargo and Last-Mile), Flights (Oflight), and Entertainment Operations.

The role ensures:

• Alignment between product design and real-world execution
• Strong governance, performance monitoring, and reporting
• Operational readiness before launches and during scale
• Cross-product standardization without limiting product-specific innovation

Educational and Experience Requirements (Skills and Qualifications)

• Bachelor’s degree in Business Administration, Operations Management, Engineering, Logistics, Transport Management, Information Systems, or a related field. A Master’s degree (MBA or equivalent), particularly with focus on Operations, Strategy, or Technology Management, is strongly preferred.
• Minimum of 5+ years of progressive experience in operations management, product operations, service delivery, or platform-based business environments, with at least 3 years in a managerial role overseeing structured teams, performance targets, and operational systems.
• Demonstrated experience managing complex, multi-product or multi-service operational environments with full ownership of performance outcomes, compliance adherence, scalability planning, and system-based governance controls.
• Proven track record in designing, implementing, and optimizing end-to-end operational frameworks supported by enterprise systems, workflow automation tools, and integrated reporting platforms.
• Strong understanding of product lifecycle management—from conceptualization, system configuration, operational readiness, and launch execution to scaling, performance optimization, digitization, and structured sunset processes.
• Experience integrating operational strategy with technology-enabled platforms, including digital ticketing systems, transaction-based ecosystems, enterprise dashboards, workflow management systems, and automation environments.
• Demonstrated exposure to ERP, CRM, analytics, and business intelligence platforms used to monitor performance, manage operational data, and support real-time decision-making.
• Experience embedding KPIs, compliance checkpoints, and operational controls directly into system environments to ensure automated tracking, audit trails, and performance transparency.
• Exposure to platform-based ecosystems involving multiple stakeholders such as regulators, service providers, agents, vendors, financial institutions, and end customers within digitally managed environments.
• Demonstrated ability to lead geographically distributed or multi-disciplinary teams supported by digital collaboration tools, structured reporting systems, and centralized performance dashboards.
• Experience in operational risk management, crisis response coordination, and business continuity planning within technology-driven or transaction-based platforms.
• Proven ability to interpret system-generated operational data, dashboards, transaction logs, and performance analytics to drive evidence-based decision-making and continuous process improvement.
• Experience participating in regulatory engagements, digital compliance audits, system control assessments, or governance reviews within structured operational environments is highly desirable.
• Strong background in performance management, KPI development, structured reporting, and executive-level operational analytics supported by system-based performance tracking tools.
• Experience collaborating closely with Technology and Product teams to translate operational requirements into system workflows, configuration updates, and scalable digital solutions.

• Oversees and coordinates all product-facing operational leads, including but not limited to Bus Operations, Logistics (Cargo and Last-Mile), Flights (Oflight), and Entertainment Operations.
• Ensures alignment between product design and real-world execution.
• Ensures strong governance, performance monitoring, and reporting.
• Ensures operational readiness before launches and during scale.
• Drives cross-product standardization without limiting product-specific innovation.
• Acts as the central execution authority between strategy, technology, and field operations.
• Translates business goals into operational realities.
• Drives consistency, performance, and continuous improvement across all product lines.
• Manages complex, multi-product or multi-service operational environments with full ownership of performance outcomes, compliance adherence, scalability planning, and system-based governance controls.
• Designs, implements, and optimizes end-to-end operational frameworks supported by enterprise systems, workflow automation tools, and integrated reporting platforms.
• Integrates operational strategy with technology-enabled platforms.
• Embeds KPIs, compliance checkpoints, and operational controls directly into system environments.
• Leads geographically distributed or multi-disciplinary teams.
• Manages operational risk, crisis response coordination, and business continuity planning.
• Interprets system-generated operational data, dashboards, transaction logs, and performance analytics to drive evidence-based decision-making and continuous process improvement.
• Participates in regulatory engagements, digital compliance audits, system control assessments, or governance reviews.
• Develops KPIs, structured reporting, and executive-level operational analytics.
• Collaborates closely with Technology and Product teams to translate operational requirements into system workflows, configuration updates, and scalable digital solutions.

• Operations management
• Product operations
• Service delivery
• Platform-based business environments
• Managerial skills
• Performance targets management
• Operational systems management
• Complex operational environments management
• Compliance adherence
• Scalability planning
• System-based governance controls
• Operational framework design, implementation, and optimization
• Enterprise systems utilization
• Workflow automation tools utilization
• Integrated reporting platforms utilization
• Product lifecycle management
• System configuration
• Operational readiness planning
• Launch execution
• Performance optimization
• Digitization
• Structured sunset processes
• Operational strategy integration
• Technology-enabled platforms integration
• Digital ticketing systems
• Transaction-based ecosystems
• Enterprise dashboards
• Workflow management systems
• Automation environments
• ERP platforms
• CRM platforms
• Analytics platforms
• Business intelligence platforms
• KPI embedding
• Compliance checkpoint embedding
• Operational control embedding
• Automated tracking
• Audit trails
• Performance transparency
• Platform-based ecosystems management
• Stakeholder management
• Team leadership
• Geographically distributed team leadership
• Multi-disciplinary team leadership
• Digital collaboration tools utilization
• Structured reporting systems utilization
• Centralized performance dashboards utilization
• Operational risk management
• Crisis response coordination
• Business continuity planning
• Data interpretation
• Performance analytics interpretation
• Evidence-based decision-making
• Continuous process improvement
• Regulatory engagement participation
• Digital compliance audit participation
• System control assessment participation
• Governance review participation
• Performance management
• KPI development
• Structured reporting
• Executive-level operational analytics
• System-based performance tracking tools utilization
• Collaboration with Technology and Product teams
• Translating operational requirements into system workflows
• Translating operational requirements into configuration updates
• Translating operational requirements into scalable digital solutions

• Bachelor’s degree in Business Administration, Operations Management, Engineering, Logistics, Transport Management, Information Systems, or a related field.
• A Master’s degree (MBA or equivalent), particularly with focus on Operations, Strategy, or Technology Management, is strongly preferred.
• Minimum of 5+ years of progressive experience in operations management, product operations, service delivery, or platform-based business environments.
• At least 3 years in a managerial role overseeing structured teams, performance targets, and operational systems.
• Demonstrated experience managing complex, multi-product or multi-service operational environments with full ownership of performance outcomes, compliance adherence, scalability planning, and system-based governance controls.
• Proven track record in designing, implementing, and optimizing end-to-end operational frameworks supported by enterprise systems, workflow automation tools, and integrated reporting platforms.
• Strong understanding of product lifecycle management—from conceptualization, system configuration, operational readiness, and launch execution to scaling, performance optimization, digitization, and structured sunset processes.
• Experience integrating operational strategy with technology-enabled platforms, including digital ticketing systems, transaction-based ecosystems, enterprise dashboards, workflow management systems, and automation environments.
• Demonstrated exposure to ERP, CRM, analytics, and business intelligence platforms used to monitor performance, manage operational data, and support real-time decision-making.
• Experience embedding KPIs, compliance checkpoints, and operational controls directly into system environments to ensure automated tracking, audit trails, and performance transparency.
• Exposure to platform-based ecosystems involving multiple stakeholders such as regulators, service providers, agents, vendors, financial institutions, and end customers within digitally managed environments.
• Demonstrated ability to lead geographically distributed or multi-disciplinary teams supported by digital collaboration tools, structured reporting systems, and centralized performance dashboards.
• Experience in operational risk management, crisis response coordination, and business continuity planning within technology-driven or transaction-based platforms.
• Proven ability to interpret system-generated operational data, dashboards, transaction logs, and performance analytics to drive evidence-based decision-making and continuous process improvement.
• Experience participating in regulatory engagements, digital compliance audits, system control assessments, or governance reviews within structured operational environments is highly desirable.
• Strong background in performance management, KPI development, structured reporting, and executive-level operational analytics supported by system-based performance tracking tools.
• Experience collaborating closely with Technology and Product teams to translate operational requirements into system workflows, configuration updates, and scalable digital solutions.