Job Description

To support the development, performance management, and continuous improvement of NMB's retail liabilities product suite and segment-based proposition.

Main Responsibilities:

• Support the design, enhancement, and lifecycle management of retail liabilities products, including savings accounts, current accounts, investment products, and digital micro-wallets.
• Contribute to the development and refinement of segment-based propositions, ensuring products are tailored to the needs of distinct retail customer groups.
• Monitor product performance against targets, analysing uptake, balance, attrition, and profitability, and recommend corrective action where required.
• Conduct market and competitor analysis to identify opportunities for new products or enhancements to existing ones.
• Work with Marketing, Channels, Risk, Compliance, and IT teams to plan and execute product enhancements, launches and campaigns.
• Prepare product papers, business cases, and pricing recommendations for review and approval.
• Ensure all liabilities products comply with Bank of Tanzania regulations and internal policies.
• Support the preparation of management reports, dashboards, and presentations on portfolio performance.
• Gather customer and frontline feedback to inform product refinements and service improvements.
• Assist in tracking and resolving system or process issues affecting product performance.

Knowledge and Skills:

• Sound understanding of retail banking products, particularly savings, transactional accounts, and digital financial services.
• Strong analytical skills, with the ability to interpret data and translate it into actionable recommendations.
• Good commercial awareness and understanding of customer segmentation principles.
• Effective report writing, presentation, and stakeholder communication skills.
• Working knowledge of the Bank of Tanzania regulatory framework and the National Financial Inclusion Framework is an added advantage.
• Proficiency in MS Office, particularly Excel and PowerPoint; familiarity with data analysis tools is an advantage.

Qualifications and Experience:

• Bachelors degree in Business Administration, Banking, Finance, Economics, Marketing, or a related field.
• A relevant Masters degree or professional certification is an added advantage.
• At least 3 years experience in product management, retail banking, or a related commercial role within financial services.
• Demonstrated experience working with cross-functional teams to deliver products or proposition outcomes.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

• Support the design, enhancement, and lifecycle management of retail liabilities products, including savings accounts, current accounts, investment products, and digital micro-wallets.
• Contribute to the development and refinement of segment-based propositions, ensuring products are tailored to the needs of distinct retail customer groups.
• Monitor product performance against targets, analysing uptake, balance, attrition, and profitability, and recommend corrective action where required.
• Conduct market and competitor analysis to identify opportunities for new products or enhancements to existing ones.
• Work with Marketing, Channels, Risk, Compliance, and IT teams to plan and execute product enhancements, launches and campaigns.
• Prepare product papers, business cases, and pricing recommendations for review and approval.
• Ensure all liabilities products comply with Bank of Tanzania regulations and internal policies.
• Support the preparation of management reports, dashboards, and presentations on portfolio performance.
• Gather customer and frontline feedback to inform product refinements and service improvements.
• Assist in tracking and resolving system or process issues affecting product performance.

• Sound understanding of retail banking products, particularly savings, transactional accounts, and digital financial services.
• Strong analytical skills, with the ability to interpret data and translate it into actionable recommendations.
• Good commercial awareness and understanding of customer segmentation principles.
• Effective report writing, presentation, and stakeholder communication skills.
• Working knowledge of the Bank of Tanzania regulatory framework and the National Financial Inclusion Framework is an added advantage.
• Proficiency in MS Office, particularly Excel and PowerPoint; familiarity with data analysis tools is an advantage.

• Bachelors degree in Business Administration, Banking, Finance, Economics, Marketing, or a related field.
• A relevant Masters degree or professional certification is an added advantage.
• Demonstrated experience working with cross-functional teams to deliver products or proposition outcomes.