About the role

Restless Development seeks to recruit a dynamic, inspired and innovative Tanzanian to fill the role of People and Performance Officer. The Officer will be required to work with the Finance and Operations lead to carry out a range of human resource duties including recruitment, induction, capacity building, compliance and safeguarding. The successful candidate will have strong organizational and IT skills, and a relevant Human Resource qualification.

In this context, the People and Performance Officer is expected to deliver the following:

1. Recruitment

• Support the design, review, and publication of job descriptions, adverts, and recruitment materials.
• Coordinate the recruitment process, including application management, shortlisting support, interview logistics, and accurate record keeping.
• Guide and support hiring managers on recruitment policies, procedures, and good practice.
• Manage pre-employment checks, contracts, and agreements for employees, interns, and volunteers.
• Coordinate onboarding for new starters, ensuring systems, facilities, equipment, records, and communication are in place.
• Strengthen induction and probation processes by ensuring new employees receive key information, attend induction, understand People policies, and receive timely follow-up.

2. People Records, HR Systems, Payroll, and Leave

• Maintain accurate and up-to-date personnel-related data in paper files and internal online databases.
• Take ownership of people’s data and actively manage the HR online system.
• Work with the Hub Director and Finance team to update payroll information in a timely manner.
• Track and systematically record annual leave and other leave types.
• Respond to internal HR-related inquiries and requests, providing timely and professional assistance.

3. Leaver Process and Employee Relations Administration

• Coordinate staff leaver processes, including leaver correspondence, leaver emails, leaver checklists, payroll forms, and calculation of outstanding annual leave.
• Issue and monitor exit questionnaires, conduct exit interviews where required, and maintain records of feedback received.
• Raise issues from exit questionnaires or interviews with the line managers and Hub Director

4. Performance, Learning, and Internal Capacity Building

• Work with line managers to ensure staff receive regular support and guidance through performance management meetings, and ensure related records are in place.
• Support annual HR initiatives such as performance reviews, objective setting, and employee development planning.
• Train and support staff on key internal policies and practices, including the employee handbook, performance and development guidelines, recruitment policies, and safeguarding requirements.
• Assist with training and development administration, including keeping accurate records of staff training attendance.
• Increase uptake of e-learning through staff engagement campaigns.
• Coordinate logistics for office-wide training days and identify relevant internal and external training opportunities for staff.
• Organize and facilitate regular People and Performance Team meetings.

5. Safeguarding, Safety, and Compliance

• Ensure Restless Development Tanzania complies with all Tanzanian labour laws and positions the Hub as a progressive employer demonstrating best practice within the NGO sector.
• Ensure all Restless Development Tanzania’s national policies and procedures are kept up to date and shared with all staff.
• Lead on internal audit processes, due diligence processes, and follow-up on implementation in relation to the People and Performance Unit.
• Respond to donor requests related to policy compliance.
• Ensure Restless Development’s Global Safeguarding Policy is implemented rigorously at all levels of the Hub’s operations in Tanzania.
• Support the Proxy Safeguarding Officer and Hub Director to drive progress on a national safeguarding policy and action plan for Restless Development Tanzania.
• Ensure full compliance with Restless Development’s safety and security policies.

6. Front Office and Reception Coordination

• Coordinate front office operations and serve as the primary point of contact for visitors, partners, and incoming inquiries, ensuring a professional and welcoming experience aligned with organisational standards.
• Manage reception functions, including visitor handling, call management, and timely routing of inquiries and communications to relevant staff and departments.
• Coordinate meeting room scheduling and provide administrative and logistical support for internal meetings, engagements, and events.
• Oversee the receipt, recording, and distribution of incoming mail, deliveries, and official correspondence in line with office procedures.
• Support efficient office operations by monitoring front office supplies, coordinating replenishment needs, and maintaining a well-organised reception and office environment.
• Maintain visitor management systems(e.g visitor log books) and support compliance with organisational safety, safeguarding, and office access protocols.
• Provide basic administrative support, including document filing, scheduling, and coordination of appointments when required.
• Liaise with vendors, couriers, and service providers on routine office coordination matters.

7. Other

• Other duties as required.

You may occasionally be required to work on weekends and/or public holidays, for which time off in lieu will be granted.

ABOUT YOU

We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our Values.

SKILLS AND EXPERIENCE

Essential

• Degree in relevant field of study, or equivalent work experience
• Proven track record of being in a similar HR role
• Good general administration experience.
• Experience of managing a team and supporting line managers
• Working in a busy environment with tasks that require a short turn around
• Paid up member of the HR board

Desirable

• Ability to work with limited supervision, to make decisions and work on own initiative.
• Ability to demonstrate strong IT skills, including the use of in-house databases and the Microsoft Office applications
• Effective communication skills, in order to deal tactfully and sensitively with people at all levels.
• Excellent listening skills
• Good organizational and interpersonal skills
• Ability to deal with sensitive and confidential matters as necessary

• Support the design, review, and publication of job descriptions, adverts, and recruitment materials.
• Coordinate the recruitment process, including application management, shortlisting support, interview logistics, and accurate record keeping.
• Guide and support hiring managers on recruitment policies, procedures, and good practice.
• Manage pre-employment checks, contracts, and agreements for employees, interns, and volunteers.
• Coordinate onboarding for new starters, ensuring systems, facilities, equipment, records, and communication are in place.
• Strengthen induction and probation processes by ensuring new employees receive key information, attend induction, understand People policies, and receive timely follow-up.
• Maintain accurate and up-to-date personnel-related data in paper files and internal online databases.
• Take ownership of people’s data and actively manage the HR online system.
• Work with the Hub Director and Finance team to update payroll information in a timely manner.
• Track and systematically record annual leave and other leave types.
• Respond to internal HR-related inquiries and requests, providing timely and professional assistance.
• Coordinate staff leaver processes, including leaver correspondence, leaver emails, leaver checklists, payroll forms, and calculation of outstanding annual leave.
• Issue and monitor exit questionnaires, conduct exit interviews where required, and maintain records of feedback received.
• Raise issues from exit questionnaires or interviews with the line managers and Hub Director
• Work with line managers to ensure staff receive regular support and guidance through performance management meetings, and ensure related records are in place.
• Support annual HR initiatives such as performance reviews, objective setting, and employee development planning.
• Train and support staff on key internal policies and practices, including the employee handbook, performance and development guidelines, recruitment policies, and safeguarding requirements.
• Assist with training and development administration, including keeping accurate records of staff training attendance.
• Increase uptake of e-learning through staff engagement campaigns.
• Coordinate logistics for office-wide training days and identify relevant internal and external training opportunities for staff.
• Organize and facilitate regular People and Performance Team meetings.
• Ensure Restless Development Tanzania complies with all Tanzanian labour laws and positions the Hub as a progressive employer demonstrating best practice within the NGO sector.
• Ensure all Restless Development Tanzania’s national policies and procedures are kept up to date and shared with all staff.
• Lead on internal audit processes, due diligence processes, and follow-up on implementation in relation to the People and Performance Unit.
• Respond to donor requests related to policy compliance.
• Ensure Restless Development’s Global Safeguarding Policy is implemented rigorously at all levels of the Hub’s operations in Tanzania.
• Support the Proxy Safeguarding Officer and Hub Director to drive progress on a national safeguarding policy and action plan for Restless Development Tanzania.
• Ensure full compliance with Restless Development’s safety and security policies.
• Coordinate front office operations and serve as the primary point of contact for visitors, partners, and incoming inquiries, ensuring a professional and welcoming experience aligned with organisational standards.
• Manage reception functions, including visitor handling, call management, and timely routing of inquiries and communications to relevant staff and departments.
• Coordinate meeting room scheduling and provide administrative and logistical support for internal meetings, engagements, and events.
• Oversee the receipt, recording, and distribution of incoming mail, deliveries, and official correspondence in line with office procedures.
• Support efficient office operations by monitoring front office supplies, coordinating replenishment needs, and maintaining a well-organised reception and office environment.
• Maintain visitor management systems(e.g visitor log books) and support compliance with organisational safety, safeguarding, and office access protocols.
• Provide basic administrative support, including document filing, scheduling, and coordination of appointments when required.
• Liaise with vendors, couriers, and service providers on routine office coordination matters.
• Other duties as required.

• Good general administration experience.
• Experience of managing a team and supporting line managers
• Working in a busy environment with tasks that require a short turn around
• Ability to work with limited supervision, to make decisions and work on own initiative.
• Ability to demonstrate strong IT skills, including the use of in-house databases and the Microsoft Office applications
• Effective communication skills, in order to deal tactfully and sensitively with people at all levels.
• Excellent listening skills
• Good organizational and interpersonal skills
• Ability to deal with sensitive and confidential matters as necessary

• Degree in relevant field of study, or equivalent work experience
• Proven track record of being in a similar HR role
• Paid up member of the HR board