Job Summary:

The People & Culture Officer delivers professional-level P&C services for the country office, supporting staff in the areas of recruitment, employee relations, performance management, benefits, administration and compliance. The role provides first-line guidance on routine policy application and contributes to the continuous improvement of P&C processes.

Accountabilities:

• Posts job vacancies on WorkDay, coordinate interview logistics, and conduct reference checks for project staff.
• Advises employees and supervisors on policy interpretation and application, escalating complex or sensitive matters to the Senior P&C Officer.
• Handles day-to-day policy FAQs and routine issues, serving as a point of contact for routine workplace concerns and grievances.
• Coordinates logistics of learning and development activities.
• Maintains and oversees the integrity of employee files (hardcopy and electronic) in accordance with FHI 360 policy and Tanzania legal requirements, ensuring audit readiness.
• Supports requests during internal and external audits by preparing and providing required P&C documentation.
• Supports the performance management cycle by sending reminders, assisting with platform logistics, and tracking completion goals.
• Track timekeeping compliance, assisting staff with timesheet submission, and resolving related queries.
• Drafts routine P&C documents including visa or bank introduction letters, and correspondence using approved templates and send to Senior P&C Officer for review and sign off escalation.
• Processes employee benefits enrolment, changes, and queries, directly liaising with providers/authority (medical insurance, WCF) as needed in collaboration with Senior P&C officer.
• Maintains HRIS data integrity, timely processing of actions, and generates reports when needed.
• Updates and maintains tracking documents and the organizational chart for staffing and other day-to-day P&C tracking requirements.
• Drafts routine operational documents including standardized visa or bank introduction letters, and notices using templates. Drive wellness initiatives for the offices, increasing staff morale.
• Other duties as assigned.

Applied Knowledge & Skills

• Strong knowledge of local employment law and HR best practices.
• Ability to provide policy guidance and resolve employee concerns.
• Proficiency with HRIS systems and reporting tools.
• Strong interpersonal and conflict resolution skills.
• Strong attention to detail and accuracy.

Problem Solving & Impact

• Resolves moderately complex P&C issues with limited supervision.
• Recommends process improvements to enhance service delivery.

Supervision Given/Received

• Reports to the Senior P&C Officer

Education & Experience

• Bachelor’s degree in HR, business, or related field required.
• 2-5 years of progressively responsible HR experience, preferably in an NGO or donor-funded environment.
• Proficiency with MS Office Suite (Word, Outlook, Excel, PowerPoint, Access) and HRIS/Payroll systems.
• Good working knowledge of English (written and spoken) required.

Travel Requirements

• Up to 10% of domestic travel.

• Posts job vacancies on WorkDay, coordinate interview logistics, and conduct reference checks for project staff.
• Advises employees and supervisors on policy interpretation and application, escalating complex or sensitive matters to the Senior P&C Officer.
• Handles day-to-day policy FAQs and routine issues, serving as a point of contact for routine workplace concerns and grievances.
• Coordinates logistics of learning and development activities.
• Maintains and oversees the integrity of employee files (hardcopy and electronic) in accordance with FHI 360 policy and Tanzania legal requirements, ensuring audit readiness.
• Supports requests during internal and external audits by preparing and providing required P&C documentation.
• Supports the performance management cycle by sending reminders, assisting with platform logistics, and tracking completion goals.
• Track timekeeping compliance, assisting staff with timesheet submission, and resolving related queries.
• Drafts routine P&C documents including visa or bank introduction letters, and correspondence using approved templates and send to Senior P&C Officer for review and sign off escalation.
• Processes employee benefits enrolment, changes, and queries, directly liaising with providers/authority (medical insurance, WCF) as needed in collaboration with Senior P&C officer.
• Maintains HRIS data integrity, timely processing of actions, and generates reports when needed.
• Updates and maintains tracking documents and the organizational chart for staffing and other day-to-day P&C tracking requirements.
• Drafts routine operational documents including standardized visa or bank introduction letters, and notices using templates. Drive wellness initiatives for the offices, increasing staff morale.
• Other duties as assigned.

• Strong knowledge of local employment law and HR best practices.
• Ability to provide policy guidance and resolve employee concerns.
• Proficiency with HRIS systems and reporting tools.
• Strong interpersonal and conflict resolution skills.
• Strong attention to detail and accuracy.

• Bachelor’s degree in HR, business, or related field required.
• 2-5 years of progressively responsible HR experience, preferably in an NGO or donor-funded environment.
• Proficiency with MS Office Suite (Word, Outlook, Excel, PowerPoint, Access) and HRIS/Payroll systems.
• Good working knowledge of English (written and spoken) required.