Background

Swissport Tanzania Plc is a leading aviation ground services provider operating at Julius Nyerere International Airport and Kilimanjaro International Airport. We deliver safe, reliable, and high quality ground handling services to international and domestic airlines. We invite disciplined, service oriented, and safety conscious professionals to join our team in a fast-paced airport environment where operational excellence and customer satisfaction are paramount.

Personal Qualities:

• High integrity and professional accountability
• Strong teamwork orientation
• Attention to detail and data protection awareness
• Ability to perform in a high pressure operational environment
• Customer service mindset
• Flexibility to work on shift operations, including weekends and public holidays
• Strict adherence to safety and compliance standards

Job Summary

To deliver professional passenger handling services in compliance with airline, airport, and regulatory requirements.

Responsibilities.

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Qualifications and Competencies

Self-driven and dynamic individual who is also a team player and able to work under pressure and possess the following qualifications and skills:

• Diploma or bachelor’s degree in marketing, Public Relations, Business Administration, or related field
• Experience in customer service (aviation preferred)
• Strong communication skills (English and Swahili)
• Ability to work shifts, including nights and holidays
• High safety awareness

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

• Strong communication skills (English and Swahili)
• Ability to work shifts, including nights and holidays
• High safety awareness

• Diploma or bachelor’s degree in marketing, Public Relations, Business Administration, or related field
• Experience in customer service (aviation preferred)