Background

At Sandvik Mining & Construction Tanzania Limited (“SMCT”), we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

We’re looking for a dynamic person, passionate about customer engagement and providing a world class experience to join our team in Mwanza, Tanzania as an Order Desk Officer. The person will be handling customer services and assist operational activities, including customer enquiry and orders.

Purpose of the role:

To act as the first interface to customer and provide a world class customer service to both existing and prospective customers, as well as support effective sales operations. The role also involves driving continuous improvement initiatives and ensuring compliance with Sales and Logistics Management standards and practices.

The job responsibilities:

Qualifications & Experience Requirements

Other Requirements & Competencies

• Proficiency in English, with strong written and verbal communication skills.
• Strong numerical and analytical skills.
• Exceptional attention to detail and a high degree of conscientiousness.
• Flexibility, self-reliance, and the ability to work independently as a proactive self-starter.

• To provide customer support and queries as required.
• To support the achievement of Sales targets through ensuring all orders are processed and completed within relevant guidelines.
• To act as first point of contact for customers from enquiry to order.
• To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
• Manage and develop existing business in line with customer segmentation, rules, and procedures.
• Liase with the inventory planners and secure the replenishment stock for customers.
• Answering all incoming customer calls/emails in a professional manner.
• Receive, process and expedite parts orders and enquiries for customers.
• Handle complaints from customers, liase with relevant Supervisors and Managers to ensure appropriate action is taken.
• Educate customers on the product/services available to them.
• Being able to work with Sandvik’s ERP and all integrated systems and applications
• Ensure compliance with safety, health, environmental and quality regulations and work safely to protect yourself and others.

• Proficiency in English, with strong written and verbal communication skills.
• Strong numerical and analytical skills.
• Exceptional attention to detail and a high degree of conscientiousness.
• Flexibility, self-reliance, and the ability to work independently as a proactive self-starter.

• Bachelor’s Degree in Logistics / Supply Chain or related qualifications from recognized institution.
• Knowledge and experience with ERP systems
• Experience in handling customer queries and complaints.