We are inviting qualified and motivated candidates to apply for the position of Operations Officer (3 Positions).

The Operations Officer will support the smooth day-to-day operation of systems, transactions and services, including transaction monitoring, reconciliation, incident management, reporting, partner support and operational process improvement.

Responsibilities or duties

• Monitor system availability, transaction status and operational alerts.
• Investigate failed, pending and timed-out transactions.
• Perform first-level troubleshooting and escalate technical incidents where necessary.
• Conduct daily reconciliations with banks, mobile money operators, merchants and payment partners.
• Investigate and resolve reconciliation discrepancies.
• Prepare daily, weekly and monthly operational reports.
• Support partners and internal teams on operational and transaction-related issues.
• Participate in system integrations, testing, UAT and go-live activities.
• Maintain SOPs and operational documentation.
• Monitor operational KPIs and ensure compliance with agreed SLAs.

Qualifications or requirements

• Bachelor’s Degree or Diploma in Information Technology, Information Systems, Business Administration, Finance & Banking, Telecommunications or a related field.
• 1–3 years of relevant experience in operations, fintech, payment services, telecommunications or banking.
• Experience with mobile money, digital financial services, e-wallets or payment systems will be an added advantage.

Required Skills

• Strong analytical and problem-solving skills.
• Good Microsoft Excel skills.
• Basic SQL knowledge is an advantage.
• Strong communication and stakeholder-management skills.
• Ability to work under pressure and meet deadlines.
• Willingness to work in shifts when required.

• Monitor system availability, transaction status and operational alerts.
• Investigate failed, pending and timed-out transactions.
• Perform first-level troubleshooting and escalate technical incidents where necessary.
• Conduct daily reconciliations with banks, mobile money operators, merchants and payment partners.
• Investigate and resolve reconciliation discrepancies.
• Prepare daily, weekly and monthly operational reports.
• Support partners and internal teams on operational and transaction-related issues.
• Participate in system integrations, testing, UAT and go-live activities.
• Maintain SOPs and operational documentation.
• Monitor operational KPIs and ensure compliance with agreed SLAs.

• Strong analytical and problem-solving skills.
• Good Microsoft Excel skills.
• Basic SQL knowledge is an advantage.
• Strong communication and stakeholder-management skills.
• Ability to work under pressure and meet deadlines.
• Willingness to work in shifts when required.

• Bachelor’s Degree or Diploma in Information Technology, Information Systems, Business Administration, Finance & Banking, Telecommunications or a related field.
• 1–3 years of relevant experience in operations, fintech, payment services, telecommunications or banking.
• Experience with mobile money, digital financial services, e-wallets or payment systems will be an added advantage.