Job Summary

An established company in the Fashion & Apparel industry is seeking an experienced Operations Manager to oversee all operational activities of its premium fashion design studio, ensuring smooth workflow, timely delivery of client orders, and premium quality standards across all garments and services.

This role combines operational leadership and quality assurance responsibilities to ensure client satisfaction, efficient production, and continuous improvement. The successful candidate will ensure that all departments, including Creative Design, Production, and Stock Management, work collaboratively to deliver projects on time while maintaining luxury brand standards.

Key Responsibilities

1. Operations Management & Coordination

• Oversee daily studio operations and ensure smooth workflow across departments.
• Coordinate between the design, production, and stock departments.
• Monitor project timelines and production schedules.
• Track client orders from design to delivery and manage workload distribution across the tailoring team.
• Identify operational challenges, provide solutions, and ensure timely delivery of all client orders.

2. Project & Client Delivery Management

• Monitor upcoming client projects, deadlines, and delivery schedules.
• Ensure garments are delivered within agreed timelines.
• Coordinate urgent orders, priority clients, and bridal and special event timelines.
• Communicate delays proactively and ensure client satisfaction throughout the project lifecycle.

3. Client Experience Oversight

• Ensure a high-quality client experience and premium service delivery standards.
• Monitor fitting schedules and ensure fitting sessions run smoothly.
• Address operational client concerns and support the resolution of client issues.

4. Quality Assurance & Quality Control

• Conduct garment inspections at different production stages.
• Monitor garment construction quality and inspect fabrics, finishing, and detailing.
• Develop quality control procedures, inspection checklists, and finishing standards.
• Ensure garments meet brand standards and approve garments before final delivery.

5. Defect Management & Customer Complaint Resolution

• Identify garment defects and production errors, and investigate recurring quality issues.
• Investigate quality-related complaints and coordinate corrective actions.
• Monitor complaint trends and implement preventive measures to reduce production errors.

6. Financial Management & Cost Control

• Monitor operational costs and resource utilization, and support budgeting and cost-control initiatives.
• Review production costs and identify cost-saving opportunities.
• Support procurement decisions and supplier cost evaluations.
• Ensure efficient use of materials, labour, and company resources.

7. Reporting, Compliance & Continuous Improvement

• Maintain quality control reports, defect rates, delivery timelines, and project tracking reports.
• Prepare operational performance and cost reports and provide regular management updates.
• Ensure consistency across all garments and adherence to operational processes and luxury brand standards.
• Recommend process improvements to improve workflow, garment quality, and turnaround time.

Qualifications & Requirements

• Bachelor’s Degree in Business, Operations, Production, Fashion Management, or a related field.
• Professional certification in Project, Operations, or Quality Management is an added advantage.
• Minimum of 5 years’ experience in operations, production, or project management, including 2 years in a supervisory role.
• Experience in the fashion, apparel, or luxury retail industry is preferred.
• Strong leadership, planning, and coordination skills.
• Knowledge of operations, quality management, and process improvement.
• Excellent communication, problem-solving, and decision-making abilities.
• Strong analytical, organizational, and reporting skills.
• Ability to manage multiple projects and meet deadlines.
• Customer-focused with proficiency in Microsoft Office.

Key Performance Indicators

• Timely delivery of client orders and projects.
• Compliance with quality, operational, and brand standards.
• Reduction in production errors, defects, rework, and material wastage.
• Client satisfaction and effective complaint resolution.
• Efficiency of workflow, resource utilization, and turnaround times.
• Effective team performance and cross-departmental coordination.
• Accuracy and timeliness of operational, quality, and financial reports.
• Adherence to approved budgets and implementation of cost-saving initiatives.

• Oversee daily studio operations and ensure smooth workflow across departments.
• Coordinate between the design, production, and stock departments.
• Monitor project timelines and production schedules.
• Track client orders from design to delivery and manage workload distribution across the tailoring team.
• Identify operational challenges, provide solutions, and ensure timely delivery of all client orders.
• Monitor upcoming client projects, deadlines, and delivery schedules.
• Ensure garments are delivered within agreed timelines.
• Coordinate urgent orders, priority clients, and bridal and special event timelines.
• Communicate delays proactively and ensure client satisfaction throughout the project lifecycle.
• Ensure a high-quality client experience and premium service delivery standards.
• Monitor fitting schedules and ensure fitting sessions run smoothly.
• Address operational client concerns and support the resolution of client issues.
• Conduct garment inspections at different production stages.
• Monitor garment construction quality and inspect fabrics, finishing, and detailing.
• Develop quality control procedures, inspection checklists, and finishing standards.
• Ensure garments meet brand standards and approve garments before final delivery.
• Identify garment defects and production errors, and investigate recurring quality issues.
• Investigate quality-related complaints and coordinate corrective actions.
• Monitor complaint trends and implement preventive measures to reduce production errors.
• Monitor operational costs and resource utilization, and support budgeting and cost-control initiatives.
• Review production costs and identify cost-saving opportunities.
• Support procurement decisions and supplier cost evaluations.
• Ensure efficient use of materials, labour, and company resources.
• Maintain quality control reports, defect rates, delivery timelines, and project tracking reports.
• Prepare operational performance and cost reports and provide regular management updates.
• Ensure consistency across all garments and adherence to operational processes and luxury brand standards.
• Recommend process improvements to improve workflow, garment quality, and turnaround time.

• Strong leadership, planning, and coordination skills.
• Knowledge of operations, quality management, and process improvement.
• Excellent communication, problem-solving, and decision-making abilities.
• Strong analytical, organizational, and reporting skills.
• Ability to manage multiple projects and meet deadlines.
• Customer-focused with proficiency in Microsoft Office.

• Bachelor’s Degree in Business, Operations, Production, Fashion Management, or a related field.
• Professional certification in Project, Operations, or Quality Management is an added advantage.
• Experience in the fashion, apparel, or luxury retail industry is preferred.