Job Purpose

The Operation Transformation Analyst will be responsible for delivering process improvement projects aimed at improving operational efficiency and providing insights that support business stability and growth.

Key Responsibilities

• Work closely with teams and cross-functional business partners to execute and deliver process improvement projects.
• Apply quantitative methods to support management decision-making.
• Track customer incidents, investigate issues, identify root causes, and determine opportunities to improve service quality and overall customer experience.
• Monitor processes to ensure appropriate controls are in place and adhered to.
• Identify areas for improvement and drive implementation of changes.
• Develop and prepare materials for process improvement events.
• Coordinate with management and provide guidance on the use of process improvement tools.
• Recommend appropriate process re-engineering methodologies.
• Provide leadership to business and support-function teams, enabling them to improve cycle times and eliminate defects.
• Work with Heads, Zonal Managers, and Senior Managers to implement appropriate re-engineering practices and align initiatives with business objectives.
• Challenge existing processes and recommend improvements in cost, revenue, effectiveness, and efficiency.

Knowledge and Skills

• Strong project management skills.
• Proven track record in driving strategic and operational activities.
• Strong analytical, quantitative, and problem-solving skills.
• Ability to analyse large volumes of data and derive meaningful insights.
• Self-motivated, innovative, and capable of initiating and leading change.
• Proficiency in Microsoft Office applications, particularly Visio and Excel.
• Knowledge of Business Intelligence and metric-reporting tools.
• Ability to work independently and as part of a team.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Management, Banking, Finance, or a related field.
• Lean Six Sigma certification.
• Project Management certification is an added advantage.
• Certified Business Analyst qualification is an advantage.
• At least 3 years of experience in organisational change.
• Experience in business process re-engineering within the financial services or banking industry.

Equal Opportunity Statement

NMB Bank Plc is an equal opportunity employer committed to creating a diverse working environment and achieving a gender-balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply.

NMB Bank Plc does not charge any fee at any stage of the application or recruitment process. Applicants should disregard any request for payment of a recruitment or application fee.

Only shortlisted candidates will be contacted.

• Work closely with teams and cross-functional business partners to execute and deliver process improvement projects.
• Apply quantitative methods to support management decision-making.
• Track customer incidents, investigate issues, identify root causes, and determine opportunities to improve service quality and overall customer experience.
• Monitor processes to ensure appropriate controls are in place and adhered to.
• Identify areas for improvement and drive implementation of changes.
• Develop and prepare materials for process improvement events.
• Coordinate with management and provide guidance on the use of process improvement tools.
• Recommend appropriate process re-engineering methodologies.
• Provide leadership to business and support-function teams, enabling them to improve cycle times and eliminate defects.
• Work with Heads, Zonal Managers, and Senior Managers to implement appropriate re-engineering practices and align initiatives with business objectives.
• Challenge existing processes and recommend improvements in cost, revenue, effectiveness, and efficiency.

• Strong project management skills.
• Proven track record in driving strategic and operational activities.
• Strong analytical, quantitative, and problem-solving skills.
• Ability to analyse large volumes of data and derive meaningful insights.
• Self-motivated, innovative, and capable of initiating and leading change.
• Proficiency in Microsoft Office applications, particularly Visio and Excel.
• Knowledge of Business Intelligence and metric-reporting tools.
• Ability to work independently and as part of a team.

• Bachelor’s degree in Business Administration, Management, Banking, Finance, or a related field.
• Lean Six Sigma certification.
• Project Management certification is an added advantage.
• Certified Business Analyst qualification is an advantage.