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Vacancy title:
On Desk recovery loan officer
[Type: FULL_TIME, Industry: Financial Services, Category: Accounting & Finance, Sales & Retail, Business Operations, Customer Service]
Jobs at:
Hope Microcredit
Deadline of this Job:
Monday, May 11 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Tuesday, April 28 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Role Overview
We are looking for a highly driven and results-oriented On-Desk Loan Recovery Officer to join our team. This role requires strong analytical skills, persistence, and the ability to manage high-volume client follow-ups to ensure timely loan repayments.
Key Responsibilities
- Analyze loan repayment data to quickly identify defaulters
- Conduct daily phone follow-ups to recover outstanding payments
- Make 300+ calls per day to clients
- Engage clients professionally while maintaining a firm and persistent approach
- Coordinate with field staff to improve recovery performance
- Track and report on missed or delayed repayments
Requirements
- Advanced proficiency in Microsoft Excel (non-negotiable)
- Strong skills in data analysis and tracking
- Comfortable handling high-volume outbound calls
- Excellent negotiation and follow-up skills
- Target-driven, resilient, and able to work under pressure
- Demonstrated leadership abilities
Work Schedule
- Monday to Saturday
- Fast-paced, target-driven environment
Benefits
- Monthly basic allowance
- High commission based on performance
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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