Akiba Commercial Bank (ACB) is looking for a dynamic, results-oriented and customer-focused professional who is results-driven, commercially minded, customer-focused, analytical and able to build strong relationships with merchants, business customers and internal stakeholders to join our Commerce Department as Network/Ecosystem Officer – ACB LIPA.

Responsibilities or duties

• Driving ACB LIPA merchant acquisition, activation, utilization and transaction growth across the Branch Network.
• Developing and maintaining a strong merchant pipeline and supporting branches to achieve approved targets.
• Identifying and developing strategic merchant ecosystems across priority segments such as retail, supermarkets, schools, hospitals, hotels and restaurants.
• Supporting merchant onboarding, relationship management and timely resolution of merchant service issues.
• Monitoring branch and merchant performance, identifying performance gaps and recommending corrective actions.
• Supporting ACB LIPA campaigns, merchant engagement and branch team product awareness.
• Ensuring compliance with approved KYC/KYB, AML, customer due diligence and Bank procedures.
• Working closely with Branches, Relationship Managers, ICT, Risk & Compliance, Finance, Marketing and other relevant teams to drive ecosystem growth.
• Preparing timely performance reports and escalating material operational, customer, compliance and fraud-related matters.

Qualifications or requirements 

• A Bachelor’s Degree in Business Administration, Marketing, Banking & Finance, Economics or a related field.
• Good understanding of digital payments, merchant acquiring and digital financial services.
• Knowledge of merchant onboarding, KYC/KYB, AML and customer due diligence requirements.
• Strong sales, business development, relationship management and branch coordination skills.
• Ability to analyse merchant and branch performance and translate findings into practical actions.

Experience needed

• Experience in digital financial services, payments, merchant acquiring, sales or relationship management will be an added advantage.
• Experience working with branch sales teams and business customers will be an added advantage.

• Driving ACB LIPA merchant acquisition, activation, utilization and transaction growth across the Branch Network.
• Developing and maintaining a strong merchant pipeline and supporting branches to achieve approved targets.
• Identifying and developing strategic merchant ecosystems across priority segments such as retail, supermarkets, schools, hospitals, hotels and restaurants.
• Supporting merchant onboarding, relationship management and timely resolution of merchant service issues.
• Monitoring branch and merchant performance, identifying performance gaps and recommending corrective actions.
• Supporting ACB LIPA campaigns, merchant engagement and branch team product awareness.
• Ensuring compliance with approved KYC/KYB, AML, customer due diligence and Bank procedures.
• Working closely with Branches, Relationship Managers, ICT, Risk & Compliance, Finance, Marketing and other relevant teams to drive ecosystem growth.
• Preparing timely performance reports and escalating material operational, customer, compliance and fraud-related matters.

• Good understanding of digital payments, merchant acquiring and digital financial services.
• Knowledge of merchant onboarding, KYC/KYB, AML and customer due diligence requirements.
• Strong sales, business development, relationship management and branch coordination skills.
• Ability to analyse merchant and branch performance and translate findings into practical actions.

• A Bachelor’s Degree in Business Administration, Marketing, Banking & Finance, Economics or a related field.