About the job

Huawei Tanzania is looking for a Senior Network Professional who understands that Network Performance only matters when it drives real business outcomes.

This role sits at the intersection of network quality, customer experience and commercial impact. It's not a traditional radio optimization position!You'll work closely with customer executives to translate network insights into practical strategies that improve service experience, strengthen competitiveness and unlock new revenue opportunities.Expertise Required: Senior Customer Engagement | Experience & Service Quality Analysis | Solution Development & Value Storytelling | Network Quality & Experience Leadership | Cross-Functional Coordination | Industry & Market Insight

If you're comfortable engaging at executive level, shaping strategy and using network intelligence to influence business decisions, this role will suit you!

JOB EXPECTATIONS:

• Build trusted relationships with senior customer stakeholders including CTOs, Heads of Network and Commercial leaders.
• Gain a clear understanding of customer business priorities, competitive pressures, and growth objectives.
• Use service and experience analytics platforms (e.g. SmartCare or similar) to assess end-user experience across services such as video, voice, and gaming.
• Identify service quality gaps that impact customer perception, churn, and revenue.
• Design network evolution and service experience improvement initiatives aligned to customer strategy.
• Present clear, commercially grounded value propositions, linking technical enhancements to outcomes such as customer retention, NPS improvement, and service monetisation.
• Lead discussions around experience standards and premium network positioning.
• Support customers in aligning network performance with service-level expectations and brand promise.
• Work closely with internal technical, product, and sales teams to ensure aligned execution of customer strategies.
• Drive resolution of complex, high-impact issues that affect customer experience or business performance.
• Track industry and technology trends and proactively propose initiatives that address future customer needs.
• Act as a thought partner to customers on how network quality can support long-term business growth.

REQUIRED:

• +8 years of experience in telecommunications, with solid exposure to wireless network planning, optimisation or performance management.
• Demonstrated progression into customer-facing, consulting, or strategic roles.
• Proven experience engaging and presenting to senior customer stakeholders (C-level or Head of Department).
• Strong experience using network and service performance data to support business cases and strategic initiatives.
• Familiarity with network performance tools and a strong interest in experience analytics platforms.
• Excellent written and verbal communication skills, including executive-level presentations.
• Degree of higher in Telecommunications Engineering or a related discipline.

What We Will Look For in Your Application???

• Evidence of senior-level customer engagement and advisory work.
• Clear examples of translating technical network data into business-focused insights and actions.
• Experience leading or coordinating cross-functional teams in complex environments.
• Demonstrated thinking around the link between network quality and commercial success.

• Build trusted relationships with senior customer stakeholders including CTOs, Heads of Network and Commercial leaders.
• Gain a clear understanding of customer business priorities, competitive pressures, and growth objectives.
• Use service and experience analytics platforms (e.g. SmartCare or similar) to assess end-user experience across services such as video, voice, and gaming.
• Identify service quality gaps that impact customer perception, churn, and revenue.
• Design network evolution and service experience improvement initiatives aligned to customer strategy.
• Present clear, commercially grounded value propositions, linking technical enhancements to outcomes such as customer retention, NPS improvement, and service monetisation.
• Lead discussions around experience standards and premium network positioning.
• Support customers in aligning network performance with service-level expectations and brand promise.
• Work closely with internal technical, product, and sales teams to ensure aligned execution of customer strategies.
• Drive resolution of complex, high-impact issues that affect customer experience or business performance.
• Track industry and technology trends and proactively propose initiatives that address future customer needs.
• Act as a thought partner to customers on how network quality can support long-term business growth.

• Senior Customer Engagement
• Experience & Service Quality Analysis
• Solution Development & Value Storytelling
• Network Quality & Experience Leadership
• Cross-Functional Coordination
• Industry & Market Insight
• Excellent written and verbal communication skills
• executive-level presentations

• +8 years of experience in telecommunications, with solid exposure to wireless network planning, optimisation or performance management.
• Demonstrated progression into customer-facing, consulting, or strategic roles.
• Proven experience engaging and presenting to senior customer stakeholders (C-level or Head of Department).
• Strong experience using network and service performance data to support business cases and strategic initiatives.
• Familiarity with network performance tools and a strong interest in experience analytics platforms.
• Degree of higher in Telecommunications Engineering or a related discipline.
• Evidence of senior-level customer engagement and advisory work.
• Clear examples of translating technical network data into business-focused insights and actions.
• Experience leading or coordinating cross-functional teams in complex environments.
• Demonstrated thinking around the link between network quality and commercial success.