Background

HR World Limited, on behalf of our client, we are seeking to recruit a Mining Technical Communicator who will be responsible for providing technical support, managing product issue communication, and ensuring effective coordination between service operations, mining sites, and equipment manufacturers.

Responsibilities

• Provide technical support to service operations, mining contracts, and customers.
• Act as the liaison between internal support teams and equipment manufacturers on mining product issues.
• Travel regularly to mining sites to support operations and ensure effective communication of technical issues.
• Produce and distribute monthly product problem reports to senior management.
• Act as the main point of contact for unresolved technical queries and provide solutions using technical systems and documentation.
• Prepare detailed failure analysis reports and technical documentation.
• Escalate unresolved issues through appropriate technical reporting systems and ensure follow-up.
• Submit incident reports and maintain accurate tracking of technical issues.
• Support warranty and goodwill negotiations related to product problems.
• Monitor system submissions and follow up with relevant teams.
• Provide system access support and technical tools where required.
• Identify and implement continuous improvement initiatives within mining service operations.
• Support rollout of improvement projects and document performance outcomes.
• Coordinate rework programs, including tooling, materials, and execution with site teams.
• Provide technical training to staff on reporting systems and best practices.
• Support training departments with technical expertise and product knowledge.
• Participate in new product and system implementation across service departments and sites.
• Mentor and train new technical staff on systems, processes, and communication practices.
• Ensure compliance with safety standards and customer site safety policies at all times.

Qualifications

• Technical Degree or equivalent qualification in Mechanical, Automotive, or related field.
• Minimum of 10 years of experience in mining service, technical support, or similar role.
• Strong hands-on experience with mining equipment, troubleshooting, and component rebuilds.
• Ability to read and interpret electrical and hydraulic schematics and technical manuals.
• Knowledge of technical systems and service platforms.
• Strong understanding of vehicle electrics, hydraulics, and transmission systems.
• Proficiency in Microsoft Office and computer systems.
• Experience in technical communication and team supervision is an added advantage.

• Provide technical support to service operations, mining contracts, and customers.
• Act as the liaison between internal support teams and equipment manufacturers on mining product issues.
• Travel regularly to mining sites to support operations and ensure effective communication of technical issues.
• Produce and distribute monthly product problem reports to senior management.
• Act as the main point of contact for unresolved technical queries and provide solutions using technical systems and documentation.
• Prepare detailed failure analysis reports and technical documentation.
• Escalate unresolved issues through appropriate technical reporting systems and ensure follow-up.
• Submit incident reports and maintain accurate tracking of technical issues.
• Support warranty and goodwill negotiations related to product problems.
• Monitor system submissions and follow up with relevant teams.
• Provide system access support and technical tools where required.
• Identify and implement continuous improvement initiatives within mining service operations.
• Support rollout of improvement projects and document performance outcomes.
• Coordinate rework programs, including tooling, materials, and execution with site teams.
• Provide technical training to staff on reporting systems and best practices.
• Support training departments with technical expertise and product knowledge.
• Participate in new product and system implementation across service departments and sites.
• Mentor and train new technical staff on systems, processes, and communication practices.
• Ensure compliance with safety standards and customer site safety policies at all times.

• Technical communication
• Team supervision
• Troubleshooting
• Component rebuilds
• Reading electrical and hydraulic schematics
• Interpreting technical manuals
• Knowledge of technical systems and service platforms
• Understanding of vehicle electrics, hydraulics, and transmission systems
• Proficiency in Microsoft Office and computer systems

• Technical Degree or equivalent qualification in Mechanical, Automotive, or related field.
• Minimum of 10 years of experience in mining service, technical support, or similar role.
• Strong hands-on experience with mining equipment, troubleshooting, and component rebuilds.
• Ability to read and interpret electrical and hydraulic schematics and technical manuals.
• Knowledge of technical systems and service platforms.
• Strong understanding of vehicle electrics, hydraulics, and transmission systems.
• Proficiency in Microsoft Office and computer systems.
• Experience in technical communication and team supervision is an added advantage.