Mixxx is hiring for the Medium Value Merchant Officer role (referred to in the original as “Medium thinking Value Merchant Officer,” likely a typo for Medium Value Merchant Officer). This position focuses on managing and growing the Medium Value Merchant (MVM) segment, driving migration from lower segments, adoption of advanced products, portfolio health, revenue growth, and strong merchant relationships in a fast-growing fintech environment.

Joining Mixxx by Yas means becoming part of a stimulating professional environment in a fintech company driven by a culture of innovation, agility, and impact. You will work with young, passionate, and ambitious teams shaping the financial services of tomorrow.

Qualifications or requirements

Education

Bachelor’s degree in business administration, Marketing, Finance, Economics, Commerce, or a related field. A master’s degree or professional certifications (e.g., Sales Management) is an added advantage.

Experience needed

2–4 years’ experience in merchant acquiring, key account management, sales, or customer relationship roles.

Any other provided details

At Mixxx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive, and stimulating professional environment for everyone.

• Identify high-potential merchants in the Low Value Merchant (LVM) segment and design tailored plans to migrate them into the Medium Value Merchant (MVM) bracket.
• Drive adoption of advanced products and value-added services, including lending, insurance, inventory tools, settlements, and ecosystem payment flows.
• Maintain strong portfolio activity by ensuring at least 60 percent of MVMs transact monthly through proactive engagement.
• Conduct weekly portfolio health checks to detect declines early and intervene using diagnostics and merchant outreach.
• Lead reactivation strategies for dormant merchants using analytics, targeted incentives, and structured 90-day follow-up.
• Execute rescue missions for declining merchants through addressing technical, pricing, competitive, or operational issues.
• Build strong merchant relationships through regular visits, advisory support, issue resolution, product updates, and tailored training.
• Serve as the primary point of contact for MVMs, ensuring fast support.
• Own revenue delivery for the MVM portfolio, driving growth in transaction volume, frequency, and average transaction value.
• Reduce cash-out rates by promoting M2M and M2B flows and prepare merchants for future MDR monetization.
• Use analytics and reporting tools to monitor portfolio health, track migration, measure reactivation outcomes, and report performance.
• Gather market and competitive intelligence to identify opportunities, influence product, pricing, and campaign strategies.
• Collaborate with acquisition, High Value Merchant (HVM), product, tech, and marketing teams to enable smooth transitions, issue resolution, and coordinated growth efforts.
• Lead merchant training and onboarding for products and features while supporting special projects and maintaining strong brand representation.

• Strong commercial acumen with a revenue-ownership mindset
• Excellent relationship management and negotiation skills
• Analytical thinking with ability to translate data into action
• Structured problem-solving and issue resolution capability
• Ability to operate in a target-driven, high-accountability environment

• Bachelor’s degree in business administration, Marketing, Finance, Economics, Commerce, or a related field.
• A master’s degree or professional certifications (e.g., Sales Management) is an added advantage.