Job Purpose

The Marketing Presenter & Customer Retention Officer is responsible for representing the company in promotional videos, product demonstrations, advertisements, and digital marketing campaigns while maintaining strong relationships with existing customers.

The position focuses on professional product presentation, brand promotion, customer engagement, customer satisfaction, and retention.

Key Duties and Responsibilities

Marketing Presentation & Brand Representation

• Act as the company’s presenter in promotional videos and advertisements.
• Present and explain company products and services clearly and professionally.
• Appear in marketing videos for social media, websites, and other advertising platforms.
• Demonstrate company software products nd other business solutions.
• Deliver promotional messages confidently and persuasively in front of the camera.
• Participate in product launches, marketing campaigns, and promotional events.
• Work with the marketing production team during video recording sessions.
• Prepare and practice product presentations using approved scripts and product information.
• Maintain a professional appearance, positive attitude, and strong brand representation.

Customer Retention & Relationship Management

• Maintain regular communication with existing customers.
• Conduct customer follow-ups to ensure satisfaction with company products and services.
• Encourage customers to continue using company products and software solutions.
• Follow up on subscription renewals and customer retention activities.
• Identify inactive customers and support customer reactivation.
• Collect customer feedback, complaints, and improvement suggestions.
• Coordinate with the Support Team to ensure customer issues are addressed.
• Build strong and long-term customer relationships.
• Identify opportunities for upselling and cross-selling company services.

Customer Engagement & Communication

• Communicate professionally with customers through telephone, WhatsApp, email, and other approved channels.
• Explain company products, services, and new features to customers.
• Conduct customer satisfaction follow-ups.
• Represent the company during customer interviews, testimonials, and promotional activities.
• Maintain accurate customer interaction records in the CRM system.

Required Qualifications & Skills

• Excellent verbal communication skills in English and Swahili.
• Confidence and professionalism when speaking in front of a camera.
• Strong presentation and public-speaking skills.
• Ability to explain technical products in simple, understandable language.
• Good customer service and relationship management skills.
• Professional appearance and positive personality.
• Basic knowledge of digital marketing and social media.
• Ability to learn and demonstrate software products.
• Previous experience in promotional presenting, advertising, customer service, or marketing is an added advantage.

Targets are subject to management approval and adjustment based on operational requirements.

Required Personal Competencies

• Confident and engaging personality.
• Strong communication and presentation skills.
• Creativity and enthusiasm.
• Customer-focused attitude.
• Professional conduct and appearance.
• Ability to work with marketing and technical teams.
• Strong interpersonal and relationship-building skills.
• Good time management and organizational skills.
• Willingness to learn company products and services.
• Commitment to company growth and customer satisfaction.

• Act as the company’s presenter in promotional videos and advertisements.
• Present and explain company products and services clearly and professionally.
• Appear in marketing videos for social media, websites, and other advertising platforms.
• Demonstrate company software products nd other business solutions.
• Deliver promotional messages confidently and persuasively in front of the camera.
• Participate in product launches, marketing campaigns, and promotional events.
• Work with the marketing production team during video recording sessions.
• Prepare and practice product presentations using approved scripts and product information.
• Maintain a professional appearance, positive attitude, and strong brand representation.
• Maintain regular communication with existing customers.
• Conduct customer follow-ups to ensure satisfaction with company products and services.
• Encourage customers to continue using company products and software solutions.
• Follow up on subscription renewals and customer retention activities.
• Identify inactive customers and support customer reactivation.
• Collect customer feedback, complaints, and improvement suggestions.
• Coordinate with the Support Team to ensure customer issues are addressed.
• Build strong and long-term customer relationships.
• Identify opportunities for upselling and cross-selling company services.
• Communicate professionally with customers through telephone, WhatsApp, email, and other approved channels.
• Explain company products, services, and new features to customers.
• Conduct customer satisfaction follow-ups.
• Represent the company during customer interviews, testimonials, and promotional activities.
• Maintain accurate customer interaction records in the CRM system.

• Excellent verbal communication skills in English and Swahili.
• Confidence and professionalism when speaking in front of a camera.
• Strong presentation and public-speaking skills.
• Ability to explain technical products in simple, understandable language.
• Good customer service and relationship management skills.
• Professional appearance and positive personality.
• Basic knowledge of digital marketing and social media.
• Ability to learn and demonstrate software products.
• Confident and engaging personality.
• Strong communication and presentation skills.
• Creativity and enthusiasm.
• Customer-focused attitude.
• Professional conduct and appearance.
• Ability to work with marketing and technical teams.
• Strong interpersonal and relationship-building skills.
• Good time management and organizational skills.
• Willingness to learn company products and services.
• Commitment to company growth and customer satisfaction.

• Previous experience in promotional presenting, advertising, customer service, or marketing is an added advantage.