About Tanzania Commercial Bank

Tanzania Commercial Bank is a financial institution that provides competitive financial services to its customers and creates value for its stakeholders through innovative products.

Vision:

“To be the leading bank in Tanzania in the provision of affordable, accessible, and convenient financial services.

As part of its organizational development and human capital management, Tanzania Commercial Bank is committed to attracting, retaining, and developing a highly capable and qualified workforce for the betterment of both the bank and the nation.

Position Details

Position Objective

The Partnership Support Officer will assist in managing and coordinating strategic partnerships that drive the bank’s digital products—including loans, savings, insurance, and other innovative financial services.

The role ensures seamless collaboration with partners, provides administrative and operational support, and monitors partnership deliverables to enhance product uptake, customer experience, and revenue growth.

Key Responsibilities

Partnership Coordination and Support

• Monitor partnership performance and ensure compliance with contractual obligations.
• Act as a liaison between internal product teams and external partners for smooth integration and operations.
• Track partner commitments, follow up on pending issues, and ensure timely resolution.

Operational and Administrative Support

• Maintain an updated partnership database, dashboards, and performance trackers.
• Draft and review correspondence, reports, proposals, and MoUs related to digital financial products.
• Coordinate partnership-related meetings, workshops, and product launches, including preparing agendas, presentations, and minutes.
• Handle day-to-day partner requests and escalations.

Reporting and Monitoring

• Collect and analyze data on partnership performance (customer adoption, transaction volumes, and revenue contribution).
• Prepare periodic performance reports and updates for management.
• Support product monitoring, evaluation, and reporting processes to measure impact and identify growth opportunities.

Product and Relationship Support

• Collaborate with internal teams (Digital Banking, Product Development, Operations, and Marketing) to align partnership activities with business goals.
• Manage partner relationships to ensure mutual benefit and sustainability.
• Provide insights on customer needs and market trends to enhance digital product performance.

Qualifications, Skills, and Experience

Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Accountancy, Finance, Entrepreneurship, Marketing, Statistics, Mathematics, Computer Science, Information Technology, or equivalent qualifications from recognized institutions.

At least ten (10) years of relevant experience.

Required Skills and Competencies:

• In-depth knowledge of cash management, collections, payments infrastructure, and digital banking technologies.
• Proven leadership skills and experience driving revenue growth.
• Strategic and commercial mindset.
• Strong understanding of financial products and regulatory environment.
• Excellent leadership and stakeholder management skills.
• Analytical and data-driven approach to decision-making.
• Digital and innovation-oriented mindset.
• Client-centric approach with strong communication skills.

Personal Attributes and Behavioural Competencies

• Demonstrates Tanzania Commercial Bank’s core values: Customer Focus, Trustworthiness, Creativity, Teamwork, and Excellence.
• Ability to prioritize work and meet deadlines.
• Works accurately, quickly, and consistently under pressure.
• Methodical and well-organized.
• Mature, confidential, and professional.
• Exercises sound judgment, common sense, and good humor.

• Monitor partnership performance and ensure compliance with contractual obligations.
• Act as a liaison between internal product teams and external partners for smooth integration and operations.
• Track partner commitments, follow up on pending issues, and ensure timely resolution.
• Maintain an updated partnership database, dashboards, and performance trackers.
• Draft and review correspondence, reports, proposals, and MoUs related to digital financial products.
• Coordinate partnership-related meetings, workshops, and product launches, including preparing agendas, presentations, and minutes.
• Handle day-to-day partner requests and escalations.
• Collect and analyze data on partnership performance (customer adoption, transaction volumes, and revenue contribution).
• Prepare periodic performance reports and updates for management.
• Support product monitoring, evaluation, and reporting processes to measure impact and identify growth opportunities.
• Collaborate with internal teams (Digital Banking, Product Development, Operations, and Marketing) to align partnership activities with business goals.
• Manage partner relationships to ensure mutual benefit and sustainability.
• Provide insights on customer needs and market trends to enhance digital product performance.

• In-depth knowledge of cash management, collections, payments infrastructure, and digital banking technologies.
• Proven leadership skills and experience driving revenue growth.
• Strategic and commercial mindset.
• Strong understanding of financial products and regulatory environment.
• Excellent leadership and stakeholder management skills.
• Analytical and data-driven approach to decision-making.
• Digital and innovation-oriented mindset.
• Client-centric approach with strong communication skills.

• Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Accountancy, Finance, Entrepreneurship, Marketing, Statistics, Mathematics, Computer Science, Information Technology, or equivalent qualifications from recognized institutions.
• At least ten (10) years of relevant experience.