Job Purpose

To effectively lead a team of ICT Specialist – Office applications, responsible for Office application systems: Implementation of new and enhancements and second level support (day by day) of all office Systems including but not limited to Active Directory services, Enterprise mail solution and M365 collaboration platforms, office automation applications, Enterprise file management systems.

Principle Responsibilities

• Manage and lead Office applications team Setting and executing SMART Objectives and conduct Performance Evaluation for Direct Reports in the Office Application Systems Section.
• Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability
• Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
• Manage service delivery functions, as well as SLA, incident, request, problem and configuration management processes in line with ISO 20000 ICT Service Management System requirements
• Maintain relationships with Business Units, application vendors, participating in procurement, regular performance reviews and reporting on trends.
• Manage Office Application systems lifecycle.
• Responsible with reporting the progress of office application unit activities
• Prepare and manage annual budget (CAPEX & OPEX) of the Office application Systems Section
• Setup and implement cost saving initiatives for the Office application Systems Section, involving Systems, People and Process.
• Maintain and review policies, procedures and processes to improve efficiency & productivity of the Office application unit.
• Carryout other assignment as may be assigned by the SM-BOA, HoEA, DICT, top and executive management.

Qualifications Required

• Bachelor’s degree in Computer Systems Technology, Information Technology, Computer Science, Information Systems, Network Engineering, Systems Administration or related academic field.
• At least two Microsoft professional certifications, such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, and Microsoft Certified: Windows Server Hybrid Administrator Associate.
• Minimum 5 years of general ICT Systems support experience in banking environment.
• Experience in Office applications systems and managing Back up / Recovery processes and Systems / Business Continuity.
• Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously, and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.
• Technical interaction with vendors, contractors, and other stakeholders, including SLA and vendor Management skills and ICT Service Management skills.
• Demonstrated leadership and personnel management skills, with strong interpersonal, written and oral communication skills.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

Employment Terms

PERMANENT

• Manage and lead Office applications team Setting and executing SMART Objectives and conduct Performance Evaluation for Direct Reports in the Office Application Systems Section.
• Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability
• Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
• Manage service delivery functions, as well as SLA, incident, request, problem and configuration management processes in line with ISO 20000 ICT Service Management System requirements
• Maintain relationships with Business Units, application vendors, participating in procurement, regular performance reviews and reporting on trends.
• Manage Office Application systems lifecycle.
• Responsible with reporting the progress of office application unit activities
• Prepare and manage annual budget (CAPEX & OPEX) of the Office application Systems Section
• Setup and implement cost saving initiatives for the Office application Systems Section, involving Systems, People and Process.
• Maintain and review policies, procedures and processes to improve efficiency & productivity of the Office application unit.
• Carryout other assignment as may be assigned by the SM-BOA, HoEA, DICT, top and executive management.

• Office applications systems
• Backup and recovery processes
• Systems and business continuity
• Incident management
• SLA and vendor management
• ICT Service Management
• Leadership and personnel management
• Interpersonal, written and oral communication
• Budget management
• Microsoft Azure and Windows Server administration

• Bachelor’s degree in Computer Systems Technology, Information Technology, Computer Science, Information Systems, Network Engineering, Systems Administration or related academic field.
• At least two Microsoft professional certifications, such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, and Microsoft Certified: Windows Server Hybrid Administrator Associate.
• Minimum 5 years of general ICT Systems support experience in banking environment.