1. PURPOSE OF THE JOB

To monitor accounts showing signs of concern, prevent deterioration into non-performing status, and implement effective recovery strategies for non-performing and written-off accounts.

2. PRINCIPAL ACCOUNTABILITIES

2.1 Responsibilities

• Identify accounts exceeding sanctioned limits, expired facilities, or with incomplete compliance requirements.
• Drive achievement of recovery targets for NPL and written-off accounts.
• Engage customers through calls, meetings, and correspondence to agree on repayment plans.
• Recommend settlements, rescheduling, or compromise solutions where appropriate.
• Prepare management reports, Board papers, and regulatory submissions.
• Ensure compliance with internal policies and regulatory requirements.
• Propose and support accounts for write-offs as per regulatory or other requirements.
• Propose and document accounts to be abandoned from the SAM portfolio because of exhaustive recovery or settlement processes.
• Coordinate internal and external audits and address audit findings.
• Identify accounts for legal action and liaise with legal teams.
• Represent the bank in court proceedings as required.
• Represent the bank in bank and court auctions.
• Manage External Debt Collectors (EDCs).

3. DECISION-MAKING AUTHORITY

• Negotiate repayment plans with delinquent customers.
• Issue reminder letters and legal demand notices.
• Engage third-party recovery agents.
• Conduct customer visits to assess business performance.

Skills and Qualifications

• Bachelor's degree in Banking, Finance, or a related field.
• Minimum of 5 years' experience in a credit risk or recovery environment.
• Strong knowledge of legal and regulatory frameworks in banking.
• Strong analytical and problem-solving skills.
• Strong communication and negotiation skills.

• Identify accounts exceeding sanctioned limits, expired facilities, or with incomplete compliance requirements.
• Drive achievement of recovery targets for NPL and written-off accounts.
• Engage customers through calls, meetings, and correspondence to agree on repayment plans.
• Recommend settlements, rescheduling, or compromise solutions where appropriate.
• Prepare management reports, Board papers, and regulatory submissions.
• Ensure compliance with internal policies and regulatory requirements.
• Propose and support accounts for write-offs as per regulatory or other requirements.
• Propose and document accounts to be abandoned from the SAM portfolio because of exhaustive recovery or settlement processes.
• Coordinate internal and external audits and address audit findings.
• Identify accounts for legal action and liaise with legal teams.
• Represent the bank in court proceedings as required.
• Represent the bank in bank and court auctions.
• Manage External Debt Collectors (EDCs).

• Strong knowledge of legal and regulatory frameworks in banking.
• Strong analytical and problem-solving skills.
• Strong communication and negotiation skills.

• Bachelor's degree in Banking, Finance, or a related field.