Vacancy title:
Manager, Trade & Treasury

[Type: FULL_TIME, Industry: Banking, Category: Management]

Jobs at:
NCBA Bank

Deadline of this Job:
Wednesday, September 3 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Thursday, August 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose Statement

To provide leadership and guidance on SWIFT Operations, Financial Market Operations, and Trade Services Operations functions to ensure prompt and accurate processing of transactions in line with the customer’s instructions and in compliance with agreed service standards.

Key Accountabilities (Duties and Responsibilities)

Financial (20% Weighting)

• Manage operational losses arising as a result of errors and frauds.
• Ensure compliance with regulations to avoid penalties.
• Manage transaction costs.
• Oversee revenue assurance.

Internal Business Processes (50% Weighting)

• Develop and implement strategies in conjunction with the Departmental Head to achieve operational standards and cost targets for SWIFT, Financial Market Operations (FMO), Payments, and Trade Services.
• Formulate efficient and adequate processes within FMO and Payments.
• Ensure management control compliance and adherence to bank processes, procedures, and regulatory guidelines.
• Support the review of operations and initiate process improvements to enhance service delivery and manage operational risks.
• Foster an operational risk management culture, ensuring workable Business Continuity/Disaster Recovery plans are in place and regularly tested.
• Participate and represent the bank in BOT FMO meetings when invited.
• Manage and run the core functions of the bank in a centralized setting.
• Review reconciliation of all Nostro accounts in the units.
• Ensure effective escalation and resolution of operational issues in the units.
• Adhere to bank policies covering service delivery and operational standards for all staff in the unit.
• Liaise with internal and external business units to develop plans supporting future requirements and execute new product introductions.
• Support the Departmental Head in ensuring operational excellence across all units through effective routine standards, innovative initiatives, and proper management control and monitoring.
• Ensure compliance with internal policies, guidelines on transaction processing, and other regulatory guidelines.
• Evaluate and decide whether to pay or unpay customer transactions.
• Make decisions on matters relating to FMO, Payments, and Trade Services transactions.
• Champion an exceptional customer experience culture within the unit by ensuring staff practice the doctrines outlined in the policy.
• Manage Service Level Agreements (SLAs) between the Management Operations Unit and other business units, ensuring they are upheld.
• Implement proper and effective workflows to maintain high standards of service delivery.
• Manage customer complaints by conducting thorough root cause analysis and formulating corresponding solutions to enhance customer service and improve offerings.
• Stay updated with emerging global service delivery processes to enhance customer experience.
• Manage daily operations and approve processes outside standard procedures to ensure a satisfactory audit rating by adhering to audit guidelines and processes.

Customer (20% Weighting)

• Achieve customer service excellence and consistency in the quality of service provided by the unit.
• Reduce error rates.
• Manage resolution of customer queries within stipulated timelines.
• Maintain a 360-degree view of customers and use this data to advise on customer-centric solutions.
• Proactively ensure adherence to all SLAs.

Learning and Growth (10% Weighting)

• Oversee people management and leadership in unit operations.
• Ensure adequacy of personal and staff competence to effectively perform operations tasks.
• Promote employee satisfaction.
• Support employee retention.
• Facilitate competence development.
• Ensure the department is well-staffed with appropriately trained resources possessing the required skills and competencies.

Job Dimensions

Reporting Relationships

• Direct Reports: 3 Managers
• Indirect Reports: 3 Officers

Stakeholder Management

• Internal Stakeholders:
  • ICT
  • Branches
  • Corporate and Retail Department
  • Risk and Compliance
  • Customer Experience
  • Relationship Management System (RMS)
  • Credit Risk Management
  • Finance
  • Human Resources (HR)
• External Stakeholders:
  • Bank of Tanzania (BOT)
  • Other banks (local and international)

Decision-Making Authority/Mandates/Constraints

• Operational Decisions:
  • Processes and procedures
  • Cost management
• Managerial Decisions:
  • Department resourcing
  • Operational risk management
  • Project management
• Work Cycle and Impact: 6-12 months

Ideal Job Specifications

Academic

• Bachelor’s degree in any business-related course.

Professional

• Project management certification (added advantage).
• Diploma in Banking (added advantage).

Desired Work Experience

• 5 years of experience, with at least 1 year in Treasury Back Office.
• Knowledge of regulatory requirements governing payments.
• Strong operational risk management skills.
• Experience in business process re-engineering.
• Strong focus on customer experience.
• Team leadership experience.
• Project management experience.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

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