About the Role

Ignite Energy Access is seeking an experienced Maintenance Technician Coordinator based at the National Hub in Arusha. This technical leadership role oversees maintenance operations across two core sectors: Solar Home Systems (SHS) and Minigrid Infrastructure. The Coordinator ensures high-quality, safe, and prompt technical support, supervises field technicians, manages spare parts supply chains, and conducts system surveys and installations for productive solar systems.

Key Responsibilities

1. Solar Home Systems (SHS) Maintenance & Case Management

• Case Resolution: Manage, prioritize, and assign technical maintenance cases to field technicians, ensuring service delivery within 48 hours or scheduled client appointments.
• Technical Troubleshooting: Provide remote technical support to technicians and customers, handling complex escalations transferred from Customer Care.
• Preventive Maintenance: Design and execute scheduled preventive maintenance plans, analyze recurring technical faults, and update technical troubleshooting guides.
• Cost & Logistics: Monitor technician transport costs against guidelines (targeting TZS 8,000 for eligible cases), coordinate spare parts replenishment, and manage warranty claims.

2. Minigrid Operations & Distribution Maintenance

• Infrastructure Operations: Coordinate preventive and corrective maintenance for PV generation units, battery energy storage systems (BESS), inverters, and backup generators.
• Distribution & Safety: Inspect low-voltage distribution networks (cables, poles, meters, protection devices), resolve voltage issues, and report unauthorized connections or tampering.
• Safety & Compliance: Enforce strict electrical safety protocols, permit-to-work systems, Lockout/Tagout (LOTO) procedures, and safe disposal of electronic/battery waste.

3. Productive Solar Systems & Technical Projects

• Surveys & Design: Support site energy assessments, load surveys, and system sizing (panels, inverters, batteries) for institutional and residential productive solar installations.
• Testing & Commissioning: Participate in the installation, quality inspection, testing, and commissioning of independent solar inverter systems.

4. Performance Metrics & Team Leadership

• Technician Supervision: Audit field work quality, track performance KPIs (resolution times, repeat fault rates, safety compliance), and recommend refresher trainings.
• Data Analytics & Reporting: Track key operational metrics (system uptime, spare parts consumption, downtime) and submit analytical performance reports to management.

Qualifications & Requirements

Education & Professional Certifications

• Academic: Degree or Diploma in Electrical and Electronics Engineering (or equivalent technical qualification).
• Licensure: Valid EWURA Class C License and registration are required.
• Added Advantage: Knowledge of Environmental Impact Assessments (EIA) is a plus.

Experience & Competencies

• Technical Experience: Minimum 3 years of hands-on experience in PV solar installation, troubleshooting, and electrical maintenance (Minigrid experience preferred).
• Data & Software Skills: Strong analytical capabilities with advanced proficiency in Microsoft Office (Excel, Word) and data reporting software.
• Languages: Fluent in written and spoken English and Kiswahili.

Policy Statements

• Equal Opportunity: Ignite Energy Access is an equal opportunity employer committed to diversity, equity, and an inclusive workplace culture.
• Zero Tolerance: The organization enforces a strict zero-tolerance policy regarding corruption, bribery, and fraud.

• Manage, prioritize, and assign technical maintenance cases to field technicians, ensuring service delivery within 48 hours or scheduled client appointments.
• Provide remote technical support to technicians and customers, handling complex escalations transferred from Customer Care.
• Design and execute scheduled preventive maintenance plans, analyze recurring technical faults, and update technical troubleshooting guides.
• Monitor technician transport costs against guidelines (targeting TZS 8,000 for eligible cases), coordinate spare parts replenishment, and manage warranty claims.
• Coordinate preventive and corrective maintenance for PV generation units, battery energy storage systems (BESS), inverters, and backup generators.
• Inspect low-voltage distribution networks (cables, poles, meters, protection devices), resolve voltage issues, and report unauthorized connections or tampering.
• Enforce strict electrical safety protocols, permit-to-work systems, Lockout/Tagout (LOTO) procedures, and safe disposal of electronic/battery waste.
• Support site energy assessments, load surveys, and system sizing (panels, inverters, batteries) for institutional and residential productive solar installations.
• Participate in the installation, quality inspection, testing, and commissioning of independent solar inverter systems.
• Audit field work quality, track performance KPIs (resolution times, repeat fault rates, safety compliance), and recommend refresher trainings.
• Track key operational metrics (system uptime, spare parts consumption, downtime) and submit analytical performance reports to management.

• Electrical installation
• PV solar maintenance
• Technician supervision
• Technical troubleshooting
• Preventive maintenance
• Cost and logistics management
• Warranty claims management
• Minigrid operations
• Distribution maintenance
• Electrical safety protocols
• Permit-to-work systems
• Lockout/Tagout (LOTO) procedures
• Site energy assessments
• System sizing
• Testing and commissioning
• Performance KPI tracking
• Data analytics
• Reporting
• Microsoft Office (Excel, Word)
• Data reporting software
• English
• Kiswahili

• Degree or Diploma in Electrical and Electronics Engineering (or equivalent technical qualification)
• Valid EWURA Class C License and registration
• Knowledge of Environmental Impact Assessments (EIA) is a plus
• Minimum 3 years of hands-on experience in PV solar installation, troubleshooting, and electrical maintenance (Minigrid experience preferred)
• Strong analytical capabilities
• Advanced proficiency in Microsoft Office (Excel, Word) and data reporting software
• Fluent in written and spoken English and Kiswahili