Together we can

Join Us – Vodafone

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and inclusive world. Vodafone offers opportunities to grow your career while maintaining a healthy work-life balance, helping you belong and make a real impact.

Role Purpose

• Overall accountability for managing agent queries and productivity.
• Support on-ground initiative execution in collaboration with Regional M-Pesa Leads, TMs, TDRs, and other stakeholders.
• Drive actionable commercial insights regarding performance and strategies across all channels.

Key Accountabilities & Responsibilities

1. Manage Back Office and Super Agent Queries

Provide timely resolution and support for operational and service-related inquiries.

2. Support Trade Activities

Share daily operational reports and insights to ensure smooth execution of trade initiatives.

3. Collaborate with Regional M-Pesa Leads

Drive product and service implementation, offering execution support across regions.

4. Project Management

Oversee and deliver projects such as PPO, survival initiatives, and other Sales & Distribution (SnD) projects within defined timelines and standards.

5. Campaign Communication & Strategy

Coordinate communication, strategize execution plans, and provide feedback on ongoing campaigns to optimize performance.

6. Ensure Compliance

Monitor and enforce adherence to regulatory and internal compliance requirements for all SnD projects.

7. Regional Base Tracking & Reporting

Collaborate with the CVM team to track and report on regional performance metrics.

Core Competencies, Knowledge & Experience

• Strong analytical and logical reasoning skills, applied to customer insights and reports.
• Excellent verbal and written communication skills.
• Effective stakeholder management skills.
• Ability to anticipate customer, competitor, and market dynamics.
• Capacity to challenge the status quo and drive innovative solutions.

Qualifications & Technical Skills

• Bachelor’s degree in Business Administration, Economics, Finance, Marketing, or equivalent.
• Minimum of 1+ year of industry or functional experience.
• Strong analytical skills, with proficiency in SQL, Power BI, Click, or other business insight tools.
• Experience building and maintaining relationships with key stakeholders across the value chain.
• Mobile financial services experience is advantageous.
• Technical knowledge of data analytics and managing a large base of partners is a plus.

Key Performance Indicators (KPIs)

• Drive productivity of M-Pesa Sales & Distribution teams.
• Ensure accurate and timely delivery of initiatives for execution and business support.
• Execute end-to-end sales initiatives effectively.
• Successfully implement assigned projects.

Not a Perfect Fit?

If your experience doesn’t match every requirement, we still encourage you to apply. Vodafone values diversity and inclusivity, and you may be the right candidate for this role or another opportunity.

• Provide timely resolution and support for operational and service-related inquiries.
• Share daily operational reports and insights to ensure smooth execution of trade initiatives.
• Drive product and service implementation, offering execution support across regions.
• Oversee and deliver projects such as PPO, survival initiatives, and other Sales & Distribution (SnD) projects within defined timelines and standards.
• Coordinate communication, strategize execution plans, and provide feedback on ongoing campaigns to optimize performance.
• Monitor and enforce adherence to regulatory and internal compliance requirements for all SnD projects.
• Collaborate with the CVM team to track and report on regional performance metrics.

• Strong analytical and logical reasoning skills, applied to customer insights and reports.
• Excellent verbal and written communication skills.
• Effective stakeholder management skills.
• Ability to anticipate customer, competitor, and market dynamics.
• Capacity to challenge the status quo and drive innovative solutions.
• Proficiency in SQL, Power BI, Click, or other business insight tools.
• Experience building and maintaining relationships with key stakeholders across the value chain.
• Technical knowledge of data analytics and managing a large base of partners is a plus.

• Bachelor’s degree in Business Administration, Economics, Finance, Marketing, or equivalent.
• Minimum of 1+ year of industry or functional experience.
• Mobile financial services experience is advantageous.