About betPawa

betPawa is an internationally recognized African betting brand operating across 16 African countries. The company focuses on providing accessible betting services and has also supported community development initiatives through campaigns such as Dream Maker and Win BIG, Give Back.

Key Responsibilities

• Assist customers as they navigate betPawa products and services.
• Respond to customer needs through all available communication channels.
• Work flexible and dynamic schedules as required.
• Deliver excellent customer experiences while promoting the value of the company’s products.
• Review customer complaints and concerns and identify opportunities to improve customer experience.
• Conduct outbound calls to educate customers about existing and new products.
• Conduct customer satisfaction and brand perception surveys.

Requirements

• At least two years of college education.
• Excellent written and verbal communication skills in Kiswahili and English.
• Knowledge of additional local languages is an advantage.
• Previous customer support experience.
• Ability to work under pressure and with minimal supervision.
• Strong interpersonal and customer service skills.
• Ability to learn quickly and work independently.
• Genuine interest in helping customers and providing exceptional service.
• Interest in the sports industry; knowledge of football betting is an advantage.

Employment Details

• Position: L1 Customer Support Agent
• Department: Customer Support
• Location: Dar es Salaam, Tanzania
• Employment Type: Full-Time

• Assist customers as they navigate betPawa products and services.
• Respond to customer needs through all available communication channels.
• Work flexible and dynamic schedules as required.
• Deliver excellent customer experiences while promoting the value of the company’s products.
• Review customer complaints and concerns and identify opportunities to improve customer experience.
• Conduct outbound calls to educate customers about existing and new products.
• Conduct customer satisfaction and brand perception surveys.

• Excellent written and verbal communication skills in Kiswahili and English.
• Knowledge of additional local languages is an advantage.
• Ability to work under pressure and with minimal supervision.
• Strong interpersonal and customer service skills.
• Ability to learn quickly and work independently.
• Genuine interest in helping customers and providing exceptional service.
• Interest in the sports industry; knowledge of football betting is an advantage.

• At least two years of college education.
• Previous customer support experience.