Background

Axian Group is a leading pan-African business group operating across telecommunications, digital services, financial services, energy, and infrastructure sectors. The company is committed to delivering innovative business solutions while building sustainable partnerships and driving operational excellence across its markets. As part of its continued growth in Tanzania, Axian Group is seeking to recruit a qualified and experienced professional for the position of Key Account Manager.

The Key Account Manager will be responsible for strategic account management, project coordination, customer relationship management, problem-solving, and revenue growth. The role focuses on delivering excellent customer service, maintaining long-term partnerships, and ensuring operational efficiency across managed accounts and projects within Dar es Salaam, Tanzania.

Duties and Responsibilities

• Building and maintaining strong long-term relationships with clients at both operational and executive levels.
• Identifying and pursuing new business opportunities to support revenue growth and market expansion.
• Leading contract negotiations and ensuring timely closure of commercial agreements and contract renewals.
• Coordinating with rollout, technical, legal, and operations teams to ensure timely site delivery and project implementation.
• Ensuring high standards of service quality and customer satisfaction across all managed sites and accounts.
• Supporting strategic account planning and business development initiatives.
• Monitoring client needs and proactively addressing operational or service-related challenges.
• Collaborating with cross-functional teams to strengthen customer engagement and business performance.

Qualification and Experience

Applicants must possess:

• A Bachelor Degree in Business Administration and Management, Commerce, Sales and Marketing, Engineering, Economics, or a related field from a recognized institution.
• An MBA or professional commercial certifications will be considered an added advantage.
• A minimum of five (5) years of relevant experience in a similar role.
• Strong understanding of the Tanzania telecommunications ecosystem.
• Strong knowledge of business administration laws, commercial operations, and administrative principles.
• Excellent communication, negotiation, customer relationship management, and problem-solving skills.
• Ability to work collaboratively with multidisciplinary teams and manage multiple client accounts effectively.

• Building and maintaining strong long-term relationships with clients at both operational and executive levels.
• Identifying and pursuing new business opportunities to support revenue growth and market expansion.
• Leading contract negotiations and ensuring timely closure of commercial agreements and contract renewals.
• Coordinating with rollout, technical, legal, and operations teams to ensure timely site delivery and project implementation.
• Ensuring high standards of service quality and customer satisfaction across all managed sites and accounts.
• Supporting strategic account planning and business development initiatives.
• Monitoring client needs and proactively addressing operational or service-related challenges.
• Collaborating with cross-functional teams to strengthen customer engagement and business performance.

• Excellent communication skills
• Negotiation skills
• Customer relationship management skills
• Problem-solving skills
• Ability to work collaboratively with multidisciplinary teams
• Ability to manage multiple client accounts effectively

• A Bachelor Degree in Business Administration and Management, Commerce, Sales and Marketing, Engineering, Economics, or a related field from a recognized institution.
• An MBA or professional commercial certifications will be considered an added advantage.
• Strong understanding of the Tanzania telecommunications ecosystem.
• Strong knowledge of business administration laws, commercial operations, and administrative principles.