Job Title

Key Account Manager Mixxx by Yas (a fast-growing fintech company belonging to the Yas Group, part of the pan-African AXIAN Group)

Location

Dar es Salaam, Tanzania

Job Overview

Mixxx is hiring! Join a dynamic fintech team shaping the future of financial services in Africa. As Key Account Manager, you will focus on acquiring and managing high-value merchants (HVMs), driving revenue growth, ensuring strong relationships, and preventing churn through data-driven insights and proactive engagement.

You will work in young, passionate, and ambitious teams within a culture of innovation, agility, and impact, operating across Yas’s footprint in multiple African countries.

Qualifications and Experience

Education: Bachelor’s degree in Business Administration, Marketing, Finance, Economics, Commerce, or a related field.

Experience: 2–4 years’ experience in merchant acquiring, key account management, sales, or customer relationship roles.

Core Responsibilities

• Acquire high-value merchants in priority sectors using targeted outreach and value-based solution selling.
• Lead sector-specific market attack initiatives and ensure accurate onboarding, pricing, and settlement setup for new HVMs.
• Act as the primary relationship owner for top-tier merchants, ensuring fast issue resolution, churn prevention, and strong retention.
• Monitor daily transaction patterns to identify at-risk merchants and deploy timely interventions.
• Conduct regular on-ground visits to strengthen relationships with at-risk merchants, deliver training, gather insights, and reinforce product usage.
• Manage a defined HVM portfolio with full accountability for TPV (Total Payment Volume), revenue yield, wallet share, and activity levels.
• Use data dashboards and merchant insights to drive targeted growth actions that increase transaction frequency and average transaction size.
• Lead reactivation of dormant merchants by diagnosing root causes and implementing tailored, short-term interventions and incentives to ensure sustainable activity rather than short-term spikes.
• Maintain accurate real-time reporting on KPIs, market trends, competitive pricing, and merchant performance.
• Identify process, service, or system gaps affecting merchant experience and recommend actionable improvements.
• Provide structured market and competitive intelligence to guide product decisions, pricing strategy, and overall merchant growth plans.

Core Competencies

• Strong commercial acumen with a revenue-ownership mindset.
• Excellent relationship management and negotiation skills.
• Analytical thinking with the ability to translate data into actionable insights.
• Structured problem-solving and issue resolution capability.
• Ability to operate in a target-driven, high-accountability environment.

Diversity and Inclusion

At Mixxx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive, and stimulating professional environment for everyone.

• Acquire high-value merchants in priority sectors using targeted outreach and value-based solution selling.
• Lead sector-specific market attack initiatives and ensure accurate onboarding, pricing, and settlement setup for new HVMs.
• Act as the primary relationship owner for top-tier merchants, ensuring fast issue resolution, churn prevention, and strong retention.
• Monitor daily transaction patterns to identify at-risk merchants and deploy timely interventions.
• Conduct regular on-ground visits to strengthen relationships with at-risk merchants, deliver training, gather insights, and reinforce product usage.
• Manage a defined HVM portfolio with full accountability for TPV (Total Payment Volume), revenue yield, wallet share, and activity levels.
• Use data dashboards and merchant insights to drive targeted growth actions that increase transaction frequency and average transaction size.
• Lead reactivation of dormant merchants by diagnosing root causes and implementing tailored, short-term interventions and incentives to ensure sustainable activity rather than short-term spikes.
• Maintain accurate real-time reporting on KPIs, market trends, competitive pricing, and merchant performance.
• Identify process, service, or system gaps affecting merchant experience and recommend actionable improvements.
• Provide structured market and competitive intelligence to guide product decisions, pricing strategy, and overall merchant growth plans.

• Strong commercial acumen with a revenue-ownership mindset.
• Excellent relationship management and negotiation skills.
• Analytical thinking with the ability to translate data into actionable insights.
• Structured problem-solving and issue resolution capability.
• Ability to operate in a target-driven, high-accountability environment.

• Bachelor’s degree in Business Administration, Marketing, Finance, Economics, Commerce, or a related field.