Job Summary

Reporting to the Airport IT Supervisor, the IT Support Technician is responsible for optimizing the use of IT equipment and providing on-site assistance to the end user, ensuring the maximum availability of the systems.

Key Responsibilities

• Ensure and manage the continuity of service of the computer network.
• Ensure the condition of the equipment by regular visits and taking corrective and preventive measures.
• Ensure data is backed up and Antivirus Definitions and security policies are being implemented.
• Maintain the computer and devices used for the enrolment and analysis of passengers.
• Ensure software installation follows current licensing rules and policies of the company.
• Escalate and report appropriately to the IT Airport Supervisor and use the Issue Tracking system to the next level of support if a problem can’t be handled.
• Replace hardware components in computers as needed.
• Be able to identify and resolve basic network issues as they arise.
• Other responsibilities as assigned.

Requirements

Knowledge and Experience

• Bachelor’s degree in computer science or related field.
• Must be fluent in English and Kiswahili (writing and speaking).
• Two years’ experience using and troubleshooting problems in Windows 10, Windows Server, and Linux.
• Experience in the IT field with deployed immigration controls software and hardware a plus.
• .net (Visual Studio), SQL Server, MS Project, or MS Visio a plus. Experience using biometric technologies or data mining is a plus.
• Excellent written and spoken communication skills required; strong work ethic – professionalism, responsibility, and proactive/problem solving; experience working with a team.

• Ensure and manage the continuity of service of the computer network.
• Ensure the condition of the equipment by regular visits and taking corrective and preventive measures.
• Ensure data is backed up and Antivirus Definitions and security policies are being implemented.
• Maintain the computer and devices used for the enrolment and analysis of passengers.
• Ensure software installation follows current licensing rules and policies of the company.
• Escalate and report appropriately to the IT Airport Supervisor and use the Issue Tracking system to the next level of support if a problem can’t be handled.
• Replace hardware components in computers as needed.
• Be able to identify and resolve basic network issues as they arise.
• Other responsibilities as assigned.

• Troubleshooting Windows 10, Windows Server, and Linux
• Network issue resolution
• Hardware component replacement
• Excellent written and spoken communication skills
• Strong work ethic – professionalism, responsibility, and proactive/problem solving
• Experience working with a team

• Bachelor’s degree in computer science or related field.
• Fluent in English and Kiswahili (writing and speaking).
• Two years’ experience using and troubleshooting problems in Windows 10, Windows Server, and Linux.
• Experience in the IT field with deployed immigration controls software and hardware a plus.
• .net (Visual Studio), SQL Server, MS Project, or MS Visio a plus.
• Experience using biometric technologies or data mining is a plus.