Powering Digital Banking, One Solution at a Time.

About our Client: Our client is a leading global financial technology solutions provider delivering innovative digital banking and payment solutions to financial institutions across emerging markets. They are seeking a highly motivated Support & Implementation Engineer – Alternate Banking Channels to install, configure, implement, test, and support digital banking solutions while ensuring successful deployments, exceptional client support, and seamless project delivery.

Job Description:

Install, configure, and deploy Alternate Banking Channel solutions at client sites.

Prepare systems for implementation, including software, hardware, and network configurations.

Conduct system testing and User Acceptance Testing (UAT) to validate functionality and performance.

Identify, troubleshoot, document, and resolve implementation and system issues.

Provide technical and functional support in accordance with agreed Service Level Agreements (SLAs).

Escalate complex issues to development teams and monitor resolution through to completion.

Maintain comprehensive documentation for system configurations, databases, stored procedures, troubleshooting guides, and backup processes.

Responsibilities:

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

Strong understanding of Alternate Banking Channels and implementation methodologies.

Experience in software implementation, technical support, or banking technology solutions.

Knowledge of databases, SQL, stored procedures, and backup processes.

Excellent troubleshooting, analytical, and problem-solving skills.

Strong communication and interpersonal skills with the ability to engage effectively with clients.

Experience in project planning, implementation documentation, and reporting.

Ability to manage multiple priorities in a fast-paced, customer-facing environment.

Requirements added by the job poster

• Bachelor's Degree

• Install, configure, and deploy Alternate Banking Channel solutions at client sites.
• Prepare systems for implementation, including software, hardware, and network configurations.
• Conduct system testing and User Acceptance Testing (UAT) to validate functionality and performance.
• Identify, troubleshoot, document, and resolve implementation and system issues.
• Provide technical and functional support in accordance with agreed Service Level Agreements (SLAs).
• Escalate complex issues to development teams and monitor resolution through to completion.
• Maintain comprehensive documentation for system configurations, databases, stored procedures, troubleshooting guides, and backup processes.

• Databases
• SQL
• Stored procedures
• Backup processes
• Troubleshooting
• Analytical skills
• Problem-solving skills
• Communication skills
• Interpersonal skills
• Project planning
• Implementation documentation
• Reporting

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Strong understanding of Alternate Banking Channels and implementation methodologies.
• Experience in software implementation, technical support, or banking technology solutions.
• Bachelor's Degree