Vacancy title:
IT Support Manager

[Type: FULL_TIME, Industry: Consulting, Category: Computer & IT]

Jobs at:
Skill UP Advisory

Deadline of this Job:
Sunday, August 24 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Thursday, August 21 2025, Base Salary: Not Disclosed

Similar Jobs in Tanzania
Learn more about Skill UP Advisory
Skill UP Advisory jobs in Tanzania

JOB DETAILS:

The successful candidate will oversee company projects under Service Level Agreements (SLAs) and manage Annual Software Maintenance Support (ASM) for both local and international ERP projects.

Key Responsibilities

• Lead and motivate the support team to achieve clear goals and targets.
• Oversee timely service delivery and ensure customer issues are resolved efficiently.
• Manage and ensure compliance with SLAs for ERP support contracts.
• Coordinate multiple support projects across diverse regions, maintaining effective stakeholder communication.
• Analyze customer issue trends and recommend improvements to service and system performance.
• Prepare and submit detailed performance reports to customers.
• Build and maintain strong customer relationships, acting as the main support contact.
• Ensure compliance with local and international regulations, safeguarding sensitive data.
• Participate in tender processes related to support services.

Qualifications & Competencies

• Bachelor’s degree in IT, Computer Science, or related field.
• Minimum 3 years’ experience in ERP implementation and support.
• At least 2 years’ proven experience as IT Support Manager or Customer Account Manager.
• Strong knowledge of ERP systems such as EPICOR, SAP, or similar.
• Experience in system development and customization is an advantage.
• Excellent communication, problem-solving, and customer management skills.
• Ability to work in cross-functional teams and manage multiple projects.
• Analytical mindset with a focus on continuous improvement.
• Willingness to manage both local and international projects, including travel outside Tanzania.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

All Jobs | QUICK ALERT SUBSCRIPTION