Vacancy title:
IT Operations Technician

[Type: FULL_TIME, Industry: Telecommunications, Category: Telecom Services & Equipment]

Jobs at:
Vodacom

Deadline of this Job:
Thursday, November 19 2026

Duty Station:
Dar es Salaam | Dar es Salaam

Summary
Date Posted: Thursday, November 5 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Role Purpose

To transform data from data warehouse and big data platforms into accurate, actionable business insights through interactive dashboards, reports, and analytics that support informed decision-making.

Key Accountabilities and Decision Ownership

• Deliver effective dashboards and reports: Design, develop, automate, and improve BI dashboards and reporting solutions, selecting appropriate visualisation techniques and reporting methods.
  •Maintain reliable KPIs and data: Define and maintain business KPIs, validate reporting data, resolve discrepancies with technical teams, and escalate critical data quality issues.
  •Translate business needs into insights: Work with stakeholders to understand requirements, agree reporting priorities, and deliver timely management reports, ad hoc analysis, and executive-ready insights.
  •Ensure governance and compliance:Maintain clear KPI definitions, dashboard specifications, and data lineage while ensuring compliance with data governance, security, and regulatory requirements.
  •Improve analytics capabilities:** Collaborate with Data Engineering and IT teams to enhance integration and reporting automation, recommend improvements, and support users in adopting self-service analytics.

Core Competencies, Knowledge, and Experience
•Proficiency in SQL for data extraction, manipulation, and query optimisation.
•Hands-on experience with BI and visualisation tools such as Power BI or Tableau.
•Strong Excel or Google Sheets skills, including pivot tables, formulas, and charts.
•Familiarity with Python or R for data analysis.
•Understanding of data warehousing and Extract, Transform, Load (ETL) processes.

Must-Have Technical/Professional Qualifications
•Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field.
•A minimum of 3 years’ experience in Business Intelligence, Data Warehousing, or Data Analytics.
•Experience in the telecommunications industry.
Professional certifications in Power BI, Tableau

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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