Role overview

Umodzi Microfinance Limited is hiring an IT Officer to join its team. The organization is seeking a principled IT professional who can provide timely and professional IT support at the Head Office while also offering dedicated support to field staff.

The IT Officer will be responsible for coordinating the implementation and maintenance of IT operations, projects, and programs. The role also involves ensuring that IT services are aligned with business needs and comply with established project management principles and best management practices.

Key responsibilities

The IT Officer will be responsible for the following duties:

• Assist in the installation, configuration, and maintenance of hardware and software components, including computers, desktops, phones, and peripherals.
• Provide technical support to employees on hardware and software issues, both in person and remotely.
• Resolve IT-related problems in a timely manner.
• Assist in the management of user accounts and access permissions, including creating, modifying, and deleting accounts as needed.
• Monitor system performance and assist in troubleshooting issues to ensure optimal functionality and minimal downtime.
• Assist in the implementation and enforcement of IT security policies and procedures to protect sensitive data and prevent unauthorized access.
• Assist in documenting IT procedures, configurations, and troubleshooting steps to maintain an up-to-date knowledge base.

Qualifications and skills

Applicants should have the following qualifications and skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 2 years of previous experience in an IT support role, preferably in the financial services industry.
• Knowledge of IT systems, including hardware, software, networks, and security protocols.
• Familiarity with operating systems such as Windows and Linux.
• Familiarity with productivity software such as Microsoft Office.
• Awareness of IT security best practices and technologies.
• Strong problem-solving skills.
• Good attention to detail.

• Assist in the installation, configuration, and maintenance of hardware and software components, including computers, desktops, phones, and peripherals.
• Provide technical support to employees on hardware and software issues, both in person and remotely.
• Resolve IT-related problems in a timely manner.
• Assist in the management of user accounts and access permissions, including creating, modifying, and deleting accounts as needed.
• Monitor system performance and assist in troubleshooting issues to ensure optimal functionality and minimal downtime.
• Assist in the implementation and enforcement of IT security policies and procedures to protect sensitive data and prevent unauthorized access.
• Assist in documenting IT procedures, configurations, and troubleshooting steps to maintain an up-to-date knowledge base.

• Strong problem-solving skills.
• Good attention to detail.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 2 years of previous experience in an IT support role, preferably in the financial services industry.
• Knowledge of IT systems, including hardware, software, networks, and security protocols.
• Familiarity with operating systems such as Windows and Linux.
• Familiarity with productivity software such as Microsoft Office.
• Awareness of IT security best practices and technologies.