Position summary

Manage and maintain the institution's IT systems environment, including servers, operating systems, and underlying infrastructure, ensuring high availability, reliability, and optimal performance.

Responsibilities

• Analyze operational and technical requirements to design and implement secure, scalable, and efficient systems infrastructure based on institutional needs.
• Plan, configure, install, and test server hardware, operating systems (Linux/Windows), and systems management tools based on established standards and procedures.
• Monitor system performance using specialized tools, analyze system statistics and logs, and make performance improvements to increase system efficiency and availability.
• Identify and resolve hardware, software, and network problems to ensure rapid service recovery and minimize system downtime.
• Design and execute load and stress tests of systems to verify system capabilities and plan for future requirements, as well as present complex problems to suppliers when required.
• Implement and manage systems security controls, including user management, system updates, device protection, and system hardening.
• Develop, implement, and regularly test backup and recovery procedures to ensure business continuity and information security.
• Coordinate system improvements and updates by collaborating with vendors and service providers in the evaluation, testing, and implementation of new solutions.
• Maintain accurate and up-to-date technical documentation, including systems configuration, work procedures, and incident reports.
• Supporting the integration of institutional systems (such as ERP, monitoring systems, and external systems) through secure and managed channels.
• Ensure compliance with institutional IT policies, standards, and legal requirements.
• Provide technical support and advice to users and other IT teams on systems issues.
• Conduct continuous evaluation of systems performance, recommend improvements, and implement automation where possible to increase efficiency.
• Perform any other lawful duties assigned by the supervisor.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field from a recognized institution.
• Professional certifications such as CISSP, PMP, ITIL Foundation, CCNA, Microsoft Azure Solutions Architect Expert, CISA, and CompTIA Project+ will be an added advantage.
• At least two (2) years of proven work experience as a Systems Administrator or in a similar position.
• In-depth knowledge and practical experience in operating systems, including Windows and Linux environments.
• Practical experience in the management and operation of computer networks.

• Manage and maintain the institution's IT systems environment, including servers, operating systems, and underlying infrastructure, ensuring high availability, reliability, and optimal performance.
• Analyze operational and technical requirements to design and implement secure, scalable, and efficient systems infrastructure based on institutional needs.
• Plan, configure, install, and test server hardware, operating systems (Linux/Windows), and systems management tools based on established standards and procedures.
• Monitor system performance using specialized tools, analyze system statistics and logs, and make performance improvements to increase system efficiency and availability.
• Identify and resolve hardware, software, and network problems to ensure rapid service recovery and minimize system downtime.
• Design and execute load and stress tests of systems to verify system capabilities and plan for future requirements, as well as present complex problems to suppliers when required.
• Implement and manage systems security controls, including user management, system updates, device protection, and system hardening.
• Develop, implement, and regularly test backup and recovery procedures to ensure business continuity and information security.
• Coordinate system improvements and updates by collaborating with vendors and service providers in the evaluation, testing, and implementation of new solutions.
• Maintain accurate and up-to-date technical documentation, including systems configuration, work procedures, and incident reports.
• Supporting the integration of institutional systems (such as ERP, monitoring systems, and external systems) through secure and managed channels.
• Ensure compliance with institutional IT policies, standards, and legal requirements.
• Provide technical support and advice to users and other IT teams on systems issues.
• Conduct continuous evaluation of systems performance, recommend improvements, and implement automation where possible to increase efficiency.
• Perform any other lawful duties assigned by the supervisor.

• Systems Management
• Server Management
• Operating Systems (Linux/Windows)
• Systems Management Tools
• Performance Monitoring
• Troubleshooting (Hardware, Software, Network)
• Load and Stress Testing
• Systems Security Controls
• User Management
• System Updates
• Device Protection
• System Hardening
• Backup and Recovery Procedures
• Business Continuity
• Information Security
• Vendor Coordination
• Technical Documentation
• System Integration
• IT Policy Compliance
• Technical Support
• Automation

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field from a recognized institution.
• Professional certifications such as CISSP, PMP, ITIL Foundation, CCNA, Microsoft Azure Solutions Architect Expert, CISA, and CompTIA Project+ will be an added advantage.
• In-depth knowledge and practical experience in operating systems, including Windows and Linux environments.
• Practical experience in the management and operation of computer networks.