Job summary

The ICT Officer exists to ensure reliable, secure, and efficient ICT systems that enhance the impact of SOS Children’s Villages programmes, empower young people, and strengthen community engagement. The role manages day-to-day network and system operations, maintains hardware and software, and provides timely technical support to staff and programme teams. By leveraging ICT tools and solutions, the officer enables effective programme delivery, supports digital learning and youth development initiatives, and strengthens data management and communication systems, ensuring technology contributes directly to organizational and community outcomes.

Detailed Task and Responsibilities

• Supports the Head of ICT in planning and implementing ICT strategies that enhance programme impact, youth empowerment, and community engagement.
• Evaluates emerging technologies and makes recommendations to improve ICT systems, tools, and processes to strengthen programme and organizational outcomes.
• Manages, maintains, and troubleshoots computer systems, hardware, software, and network equipment to ensure reliable and secure ICT operations.
• Assists in LAN and internet management, ensuring uninterrupted connectivity and operational efficiency across offices and programmes.
• Implements data backup, recovery, and security procedures to safeguard information integrity and availability.
• Provides timely technical assistance and guidance to staff and programme teams, resolving ICT-related issues to enable efficient operations.
• Conducts training sessions to build staff capacity in the effective, safe, and secure use of ICT tools and systems.
• Maintains user support documentation, procedures, and guidance to promote consistent ICT practices.
• Integrates ICT solutions into programme implementation to improve data management, monitoring, and reporting, and enhancing programme impact.
• Supports digital learning, youth empowerment, and community engagement initiatives through ICT tools and innovations.
• Assists programme teams in leveraging technology to strengthen child, youth, and community outcomes.
• Maintains accurate records of ICT hardware, software, and peripherals, including procurement, distribution, and disposal.
• Coordinates with external vendors and service providers to ensure timely resolution of ICT issues and fulfillment of services.
• Assists in implementing and enforcing ICT security measures, data protection policies, and IT best practices to minimize risk and ensure organizational compliance.
• Monitors adherence to ICT policies and contributes to safeguarding sensitive programme and organizational data.
• Works closely with the Head of ICT, programme teams, and other staff to achieve ICT objectives and support the organizational mission.
• Continuously evaluates ICT processes and contributes to improvements that enhance operational efficiency, programme effectiveness, and user satisfaction.

Knowledge, Skills, Qualifications, Abilities, and Behavioral Competences:

• Bachelor’s degree in computer science, Information Technology, Computer Engineering or any related field with two (2) years’ experience
• Proven ICT technical experience of supporting users and systems in a large and complex organization
• Sound experience in hardware and software maintenance, network management, software development, website development and systems administration.
• Excellent problem-solving and analytical skills.
• Ability to prioritize tasks, work independently, and handle multiple responsibilities.
• Familiarity with IT Cybersecurity principles and best practices
• Passion for the mission and values of SOS Children’s Villages.
• Excellent organization skill in providing help online or onsite

• Supports the Head of ICT in planning and implementing ICT strategies that enhance programme impact, youth empowerment, and community engagement.
• Evaluates emerging technologies and makes recommendations to improve ICT systems, tools, and processes to strengthen programme and organizational outcomes.
• Manages, maintains, and troubleshoots computer systems, hardware, software, and network equipment to ensure reliable and secure ICT operations.
• Assists in LAN and internet management, ensuring uninterrupted connectivity and operational efficiency across offices and programmes.
• Implements data backup, recovery, and security procedures to safeguard information integrity and availability.
• Provides timely technical assistance and guidance to staff and programme teams, resolving ICT-related issues to enable efficient operations.
• Conducts training sessions to build staff capacity in the effective, safe, and secure use of ICT tools and systems.
• Maintains user support documentation, procedures, and guidance to promote consistent ICT practices.
• Integrates ICT solutions into programme implementation to improve data management, monitoring, and reporting, and enhancing programme impact.
• Supports digital learning, youth empowerment, and community engagement initiatives through ICT tools and innovations.
• Assists programme teams in leveraging technology to strengthen child, youth, and community outcomes.
• Maintains accurate records of ICT hardware, software, and peripherals, including procurement, distribution, and disposal.
• Coordinates with external vendors and service providers to ensure timely resolution of ICT issues and fulfillment of services.
• Assists in implementing and enforcing ICT security measures, data protection policies, and IT best practices to minimize risk and ensure organizational compliance.
• Monitors adherence to ICT policies and contributes to safeguarding sensitive programme and organizational data.
• Works closely with the Head of ICT, programme teams, and other staff to achieve ICT objectives and support the organizational mission.
• Continuously evaluates ICT processes and contributes to improvements that enhance operational efficiency, programme effectiveness, and user satisfaction.

• Excellent problem-solving and analytical skills.
• Ability to prioritize tasks, work independently, and handle multiple responsibilities.
• Familiarity with IT Cybersecurity principles and best practices
• Excellent organization skill in providing help online or onsite

• Bachelor’s degree in computer science, Information Technology, Computer Engineering or any related field with two (2) years’ experience
• Proven ICT technical experience of supporting users and systems in a large and complex organization
• Sound experience in hardware and software maintenance, network management, software development, website development and systems administration.
• Passion for the mission and values of SOS Children’s Villages.