Background

The HR Business Partner – Field Operations will act as a strategic and hands-on HR partner to Sun King’s field workforce. The role is critical in ensuring effective people management, high engagement, compliance with Tanzanian labour laws, and alignment of HR practices with field realities and business objectives.

Key Responsibilities

1. HR Business Partnership (Field Teams)

• Partner closely with field team managers to enable workforce planning, performance, and engagement.
• Work with other departments to ensure HR initiatives are integrated and aligned with overall business strategies.
• Serve as the primary HR contact for all field-based employees and managers.

2. Employee Relations & Case Management

• Manage employee relations matters for field teams, including disciplinary cases, grievances, absenteeism, sick leave management, and misconduct.
• Guide field managers on proper documentation and fair, compliant people management practices.
• Ensure consistent application of company policies across all regions.

3. Performance Management & Engagement

• Oversee performance management cycles for field staff, including goal setting, appraisals, and performance improvement plans (PIPs).
• Drive engagement initiatives targeted at field employees to improve motivation, retention, and productivity.

4. Recruitment, Onboarding & Workforce Readiness

• Oversee the end-to-end recruitment process and ensure that the organisation attracts and hires the best talent in the market.
• Ensure effective onboarding and induction of field employees, including policy awareness, code of conduct, and HR processes.
• Facilitate learning and development programs and initiatives that provide internal development opportunities for employees.

5. HR Operations & Compliance

• Ensure compliance with Tanzanian labour laws, internal HR policies, and Sun King procedures.
• Maintain accurate and up-to-date employee records for field teams.

6. Data, Reporting & Continuous Improvement

• Track and assess HR metrics for field teams (attrition, absenteeism, disciplinary cases, engagement trends).
• Provide regular insights and recommendations to HR leadership and business stakeholders.
• Continuously improve HR practices to better strengthen a large, distributed field workforce.

Qualifications/Requirements

You might be a strong candidate if you have:

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or a related field.
• 3–5 years of progressive HR experience, with strong hands-on exposure to field-based or distributed teams.
• Proven experience working with sales, operations, or agent-driven field teams.
• Solid experience in employee relations, disciplinary processes, and labour law application in Tanzania.
• Experience supporting high-volume or geographically dispersed workforces is essential.
• Have the ability to communicate with fluency in both written and spoken English and Kiswahili.

• Partner closely with field team managers to enable workforce planning, performance, and engagement.
• Work with other departments to ensure HR initiatives are integrated and aligned with overall business strategies.
• Serve as the primary HR contact for all field-based employees and managers.
• Manage employee relations matters for field teams, including disciplinary cases, grievances, absenteeism, sick leave management, and misconduct.
• Guide field managers on proper documentation and fair, compliant people management practices.
• Ensure consistent application of company policies across all regions.
• Oversee performance management cycles for field staff, including goal setting, appraisals, and performance improvement plans (PIPs).
• Drive engagement initiatives targeted at field employees to improve motivation, retention, and productivity.
• Oversee the end-to-end recruitment process and ensure that the organisation attracts and hires the best talent in the market.
• Ensure effective onboarding and induction of field employees, including policy awareness, code of conduct, and HR processes.
• Facilitate learning and development programs and initiatives that provide internal development opportunities for employees.
• Ensure compliance with Tanzanian labour laws, internal HR policies, and Sun King procedures.
• Maintain accurate and up-to-date employee records for field teams.
• Track and assess HR metrics for field teams (attrition, absenteeism, disciplinary cases, engagement trends).
• Provide regular insights and recommendations to HR leadership and business stakeholders.
• Continuously improve HR practices to better strengthen a large, distributed field workforce.

• Fluency in written and spoken English and Kiswahili

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or a related field.
• 3–5 years of progressive HR experience, with strong hands-on exposure to field-based or distributed teams.
• Proven experience working with sales, operations, or agent-driven field teams.
• Solid experience in employee relations, disciplinary processes, and labour law application in Tanzania.
• Experience supporting high-volume or geographically dispersed workforces is essential.