Vacancy title:
Head of Operations, Tanzania

[Type: FULL_TIME, Industry: Engineering Services, Category: Management, Business Operations, Transportation & Logistics]

Jobs at:
Ignite Energy Access

Deadline of this Job:
Tuesday, February 10 2026

Duty Station:
Arusha, Tanzania | Arusha

Summary
Date Posted: Friday, January 30 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose/Mission 

The Head of Operations Department is responsible for overseeing and managing the country’s end-to-end Operations Department operations to ensure product availability in the market. 

Responsibilities

• Driving effectiveness and continuous risk management and compliance for operations:
  • OSHA Compliance
  • ISO 9001/14001 Compliance
  • Fire and safety Compliance
  • NEMC Compliance
  • Insurance Cases Reporting
• Plans and forecasts budgets with other Heads of department (Service Assurance, Credit, Commercial and Finance) as per the forecast and operational requirements to ensure demand <> supply alignment.
• Communication of all department-relevant changes, updates, and standards to the country Supply chain teams e.g., new product introduction, testing equipment, software improvements (CRM, Mobile App) and follow up on their implementation.
• Implements performance metrics for measurement, comparison, or evaluation of supply chain status, and regular reporting of measurements for donors, investors, business reviews for the adoption of alternative strategies.
• Implements Supply Chain processes and procedures, and driving enforcement in the implementation of said policies, guidelines, and procedures for operational efficiency.
• Participate in business strategy reviews to deliver operational plans for.
  • Product line extensions or new product launches & time to market.
  • Objective product pricing
  • Product placement in all sales sites
• Manage end of product life activities such as collection of broken items (reverse logistics), setting up partnerships for recycling, and product re-use to demand fulfillment for maintenance and after sales services to optimize costs of warranty.
• Forging (where needed) and maintain relationships with credible partners for supply, transportation, clearing and forwarding, insurance and other important government institutions like TAREA, Tanzania Bureau of Standards, Tanzania Revenue Authority (on import/export issues), Tanzania Ports Authority, EAC and others.
• Prepare and review long-term stock forecasts together with S&OP Manager to ensure constant availability of all stock items in the country.
• Manages Supply Chain costs against budget by implementing cost efficient warehousing strategies, defining distribution routes, maximizing capacity by optimizing and combining transports, and defining take-back / reverse logistics structures
• Approves and monitors stock shifting (reshuffles or National Deliveries) between Zonal Warehouses within the country in case of stock shortages and/or ad-hoc sales promotions, with attention to related costs.
• Implements centrally defined tools, processes, and procedures to monitor and enforce protection of company’s stock items by ensuring preservation procedures are trained and implemented on the ground:
  • regular physical stock checks are conducted in all stock holding points in the country.
  • warehouse & storage guidelines.
  • Always engage activities to maintain stock discrepancies below 0.5% of total stock value (every month).
  • disciplinary action for missing stock items is taken accordingly – HR involvement.
  • weekly, monthly stock validations as well as reporting for valuation cycles.
• Planning & coordination of outgoing/incoming shipments including containers from China, and other incoming shipment (air freights, couriers) from other parts of the world to ensure timely and full compliance to laws and regulations per shipment imported / exported.
• Oversee, align, forecast, and improve workshop activities and facilities. Implement departmental and organizational policies and procedures to maximize technical output
• Forecast technical equipment and capacity requirements and include in annual budgeting process for deliverables.
• Devise strategies together with Head of Technical Operations to reduce inventory backlog of untested items (items waiting for testing), increase value of items tested and repossessions processed, and increasing general technical productivity.
• Design measurements and tools to monitor technical productivity on a weekly, monthly, and ad-hoc basis as required.
• Determine and order spare parts for component level repairs and refurbishment on time to ensure work continuity and productivity.
• Subordinates’ effectiveness:
• Regular review of Team’s KPIs, performance assessment vs KPIs along with related internal and external reporting
• Ensure staff understands the context of their roles in relation to Mobisol’s strategy.
• Ensure staff in your department when performing their duties exhibit proper / acceptable behaviour.
• Ensure performance consequences are taken by the line managers in your department i.e., recognize best performers and manager poor performers from time to time through both, formal and informal feedback.
• Assess and monitor the training and development needs of the staff in the department.
• Ensure staff have the resources they require to perform their work
• Undertaking any other duties which may be assigned by the Line Manager.

At IEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help IEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great Accountant: 

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Accountabilities

• Supporting company’s Revenue growth Performance

• Quality of departmental service 

• Department asset management

• S/he is accountable for adherence to the departmental assigned budget 
• S/he is accountable to check before approving all financial requests

Knowledge and skills 

Experience:

• 5+yrs’ experience in managing teams, ideally as a department manager/ Logistics Manager/Supply chain Manager/ Distribution Manager.
• 2+ years’ experience in on-the-ground supply chain activities such as executing distribution, technical, inventory management etc.
• Previous experience in the fast-moving consumer goods industry would be an added advantage.
• Experience in customer relationship management. 
• Business acumen and strong financial analysis awareness. 

Qualifications:

• A minimum of master’s degree in Logistics & Supply Chain Management, Industrial Management, Production and Operations Management or related fields from a recognized University. A Master’s Degree is an added advantage.
• Supply Chain Board Certifications such as CILT, CSCP, CIPS, PSPTB, NBMM or any other related boards are highly preferred.
• Technology-agnostic skills, Kwith working knowledge of working tools as databases for inventory and logistics management systems / databases (DBMS)
• Certifications in Six Sigma or any other operational compliance certification is a big plus.
• Comprehensive knowledge of laws and regulations pertaining to the importation and exportation of Solar Products within East Africa; EA import laws (EAC-CMA), Import Duty Tax regime (TRA), Bureau of Standards (TBS), Ports Authorities (KPA, TPA), and CFS / ICDs within in EA region.
• Knowledge of forecasting, demand management, cycle times, and highly lskillful in planning of on-ground logistical activities for high efficiency.
• Working proficiency / Fluency in English and Swahili languages is a must. 
• Mature profile combining sales orientation, number orientation, product orientation, technical orientation, and process orientation.
• Strong communication, presentation skills, negotiation, very good organizational and interpersonal skills, dynamic self-starter, and team player. 

Language(s): 

Good verbal and written communication in both:

• Kiswahili
• English  

 Technology:

• Familiar with computers, Microsoft applications and smartphone literate.
• User skills of , ERP system like Dynamics Microsoft Navision (NAV), MRP I and II, SAP, Odoo, EDI, VMI, O365 (Excel, Access, Word, PPT, Mail) are important.

Work Hours: 8

Experience in Months: 60

Level of Education: postgraduate degree

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