We are hiring

Let’s grow together, become our

Head of Growth

(Woman or Man)

AXIAN Digibank & Fintech

Key requirements

• Master’s Degree / MBA
• Minimum 12-15 years of significant / relevant experience in fintech in similar roles

Locations

• Islamabad – Pakistan
• Antananarivo – Madagascar
• Dar Es Salaam – Tanzania
• Dakar – Senegal
• Lomé – Togo
• Dubaï

Your Profile

• At least 6-8 years of experience in leading sales & distribution for fintechs
• At least one successful experience leading customer base management teams is a must
• Minimum of 4 years of experience in senior executive management role
• Exceptional leadership and management skills; track record of developing a communication strategy, building relationships across teams and key stakeholders to achieve goals
• Significant experiences in driving numbers / growth
• Pan Africa multi-cultural experience is a plus

Your challenges

• Own and articulate the Group Growth strategy across all AXIAN Fintech markets, spanning customer acquisition, engagement, retention and revenue growth
• Define and govern the Group CVM framework covering the full customer lifecycle from activation and first transaction through to engagement, cross-sell, reactivation and loyalty
• Define and improve digital funnel metrics app downloads, onboarding completion, first transaction, D7/D30 retention and monthly active users (MAU)
• Review and approve campaign budgets, channel mix, incentive structures and projected KPI impact submitted by market teams
• Define CX standards, NPS and CSAT measurement frameworks and ensure service quality across digital and assisted touchpoints is benchmarked and continuously improved
• Set and monitor acquisition cost ceilings, revenue per user targets and EBITDA contribution from the growth function
• Develop strategies to enhance the width and depth of distribution, through appointment of right channel partners which would translate into increased acquisitions, increase in Share of Gross Additions, higher revenues, increase in channel engagement and satisfaction score

• Own and articulate the Group Growth strategy across all AXIAN Fintech markets, spanning customer acquisition, engagement, retention and revenue growth
• Define and govern the Group CVM framework covering the full customer lifecycle from activation and first transaction through to engagement, cross-sell, reactivation and loyalty
• Define and improve digital funnel metrics app downloads, onboarding completion, first transaction, D7/D30 retention and monthly active users (MAU)
• Review and approve campaign budgets, channel mix, incentive structures and projected KPI impact submitted by market teams
• Define CX standards, NPS and CSAT measurement frameworks and ensure service quality across digital and assisted touchpoints is benchmarked and continuously improved
• Set and monitor acquisition cost ceilings, revenue per user targets and EBITDA contribution from the growth function
• Develop strategies to enhance the width and depth of distribution, through appointment of right channel partners which would translate into increased acquisitions, increase in Share of Gross Additions, higher revenues, increase in channel engagement and satisfaction score

• Leadership and management skills
• Communication strategy development
• Relationship building
• Driving growth and numbers
• Sales and distribution leadership
• Customer base management
• Senior executive management

• Master’s Degree / MBA
• Minimum 12-15 years of significant / relevant experience in fintech in similar roles
• At least 6-8 years of experience in leading sales & distribution for fintechs
• At least one successful experience leading customer base management teams is a must
• Minimum of 4 years of experience in senior executive management role
• Significant experiences in driving numbers / growth
• Pan Africa multi-cultural experience is a plus