Executive Leadership Opportunity in Tanzania

People Project Co. is recruiting on behalf of a leading organization in Tanzania's manufacturing and consumer products sector seeking an experienced Head of Business – Value-Added Services (VAS) to drive business growth, profitability, commercial strategy, operational excellence, and customer satisfaction.

This senior leadership role offers full Profit & Loss (P&L) accountability and oversight of business development, procurement, operations, technical service delivery, and customer relationship management. The successful candidate will lead strategic initiatives that enhance operational efficiency, market penetration, and long-term business sustainability.

Position Overview

Job Title: Head of Business – Value-Added Services (VAS)

Location: Dar es Salaam, Tanzania

Recruitment Agency: People Project Co.

The role requires a commercially driven professional capable of managing growth initiatives, supplier relationships, service delivery operations, and revenue-generating business units while maintaining customer service excellence.

Key Responsibilities

Commercial Leadership & Business Development

• Develop and execute commercial strategies that drive sustainable revenue growth.
• Identify and pursue new business opportunities across corporate and retail segments.
• Manage strategic customer relationships and negotiate commercial agreements.
• Lead and mentor the sales team to achieve growth targets.
• Increase market penetration and customer retention.
• Collaborate with marketing teams on campaigns and promotional initiatives.

Operations & Service Excellence

• Work closely with operations teams to ensure effective service delivery.
• Support preventive maintenance and emergency response activities.
• Ensure quality, safety, and customer service standards are maintained.
• Drive continuous operational improvement initiatives.

Technical Leadership

• Develop operational and project budgets.
• Build expertise in beverage solutions, vending systems, and water treatment technologies.
• Provide technical guidance to field teams.
• Support training and capability development programs.

Governance & Compliance

• Maintain asset registers and equipment tracking systems.
• Ensure inventory and maintenance documentation is accurate and audited.
• Implement governance frameworks that improve transparency and cost control.
• Ensure adherence to company policies and operational standards.

Customer Relationship Management

• Build strong relationships with key corporate clients.
• Conduct market research and customer satisfaction assessments.
• Monitor industry trends and competitor activity.
• Act as the primary escalation point for customer service matters.

Qualifications

Education

Applicants should possess:

• Bachelor's Degree in Business Administration, Engineering, Supply Chain Management, Marketing, or a related discipline.
• MBA or postgraduate qualification will be an added advantage.
• Advanced proficiency in Microsoft Excel and financial reporting tools.

Experience Required

Candidates should have:

• Minimum 5 years of progressive experience in commercial, operations, or business leadership roles.
• Proven success managing both sales and operational functions.
• Demonstrated business development and revenue growth achievements.
• Experience in procurement, supplier management, and inventory planning.
• Experience in FMCG, beverage solutions, vending equipment, water treatment, engineering services, hospitality, or B2B equipment sectors.
• P&L management experience is preferred.

Desired Skills and Competencies

• Commercial and financial management
• Sales strategy and key account management
• Demand forecasting and inventory planning
• International procurement and supplier management
• Business analytics and reporting
• Strategic thinking and commercial acumen
• Negotiation and influencing skills
• Cross-functional leadership
• Equipment lifecycle management
• Knowledge of beverage systems and water treatment technologies

• Develop and execute commercial strategies that drive sustainable revenue growth.
• Identify and pursue new business opportunities across corporate and retail segments.
• Manage strategic customer relationships and negotiate commercial agreements.
• Lead and mentor the sales team to achieve growth targets.
• Increase market penetration and customer retention.
• Collaborate with marketing teams on campaigns and promotional initiatives.
• Work closely with operations teams to ensure effective service delivery.
• Support preventive maintenance and emergency response activities.
• Ensure quality, safety, and customer service standards are maintained.
• Drive continuous operational improvement initiatives.
• Develop operational and project budgets.
• Build expertise in beverage solutions, vending systems, and water treatment technologies.
• Provide technical guidance to field teams.
• Support training and capability development programs.
• Maintain asset registers and equipment tracking systems.
• Ensure inventory and maintenance documentation is accurate and audited.
• Implement governance frameworks that improve transparency and cost control.
• Ensure adherence to company policies and operational standards.
• Build strong relationships with key corporate clients.
• Conduct market research and customer satisfaction assessments.
• Monitor industry trends and competitor activity.
• Act as the primary escalation point for customer service matters.

• Commercial and financial management
• Sales strategy and key account management
• Demand forecasting and inventory planning
• International procurement and supplier management
• Business analytics and reporting
• Strategic thinking and commercial acumen
• Negotiation and influencing skills
• Cross-functional leadership
• Equipment lifecycle management
• Knowledge of beverage systems and water treatment technologies

• Bachelor's Degree in Business Administration, Engineering, Supply Chain Management, Marketing, or a related discipline.
• MBA or postgraduate qualification will be an added advantage.
• Advanced proficiency in Microsoft Excel and financial reporting tools.