Role Purpose:

To enhance member satisfaction, engagement, and retention by delivering meaningful interactions and high-quality member activities.

Key Responsibilities:

• Engage regularly with members to understand their needs and expectations
• Ensure positive member experience before, during, and after events
• Participate in planning, organizing, and executing member events and activities
• Coordinate member communication and feedback
• Support retention strategies and strengthen member relationships
• Work closely with the Membership Officer and leadership team

Qualifications & Skills:

• Strong customer service and relationship management skills
• Experience in event coordination or community engagement is an added advantage
• Excellent communication and organizational skills
• Ability to work with diverse professionals and senior leaders
• Proactive, detail-oriented, and team-focused

• Engage regularly with members to understand their needs and expectations
• Ensure positive member experience before, during, and after events
• Participate in planning, organizing, and executing member events and activities
• Coordinate member communication and feedback
• Support retention strategies and strengthen member relationships
• Work closely with the Membership Officer and leadership team

• Strong customer service and relationship management skills
• Experience in event coordination or community engagement is an added advantage
• Excellent communication and organizational skills
• Ability to work with diverse professionals and senior leaders
• Proactive, detail-oriented, and team-focused

• Strong customer service and relationship management skills
• Experience in event coordination or community engagement is an added advantage
• Excellent communication and organizational skills
• Ability to work with diverse professionals and senior leaders
• Proactive, detail-oriented, and team-focused