Job Detail

Location: Dar es Salaam, Tanzania

Company: MOHAMMED ENTERPRISES TANZANIA LTD

Type: Full Time / Permanent

Career Level: Mid-Career Professional

Positions: 1

Experience: 1 - 3 Years

Education: Bachelors

Profession: IT (Hardware / Networking)

Industry: Manufacturing

Job Description

• Provide Level 1 and Level 2 helpdesk support to end users.
• Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
• Manage user accounts, password resets, and access permissions through Active Directory.
• Provide support for Windows operating systems and standard business applications.
• Perform basic monitoring and support for Windows and Linux servers.
• Conduct routine system health checks and performance monitoring.
• Monitor and verify backup status and assist with basic data recovery processes.
• Apply system updates, patches, and antivirus management procedures.
• Perform basic network troubleshooting, including LAN, Wi-Fi, IP, and DNS issues.
• Coordinate with the Network Administrator and Internet Service Providers (ISPs) to resolve major network issues.
• Install, configure, and support printers, scanners, projectors, and biometric devices.
• Carry out basic hardware troubleshooting and component replacement, including RAM and HDD/SSD upgrades or replacements.
• Maintain IT asset inventory records and user-device allocation documentation.
• Manage and update helpdesk tickets with proper documentation, tracking, and closure.
• Coordinate with vendors regarding warranties, repairs, and technical support services.
• Provide support for additional IT-related tasks and operational requirements as assigned by IT Management.

Skills Required

Social Media (e.g. Facebook, Instagram, Twitter, etc)

Spreadsheets (e.g. Excel, Google Sheets, etc)

• Provide Level 1 and Level 2 helpdesk support to end users.
• Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
• Manage user accounts, password resets, and access permissions through Active Directory.
• Provide support for Windows operating systems and standard business applications.
• Perform basic monitoring and support for Windows and Linux servers.
• Conduct routine system health checks and performance monitoring.
• Monitor and verify backup status and assist with basic data recovery processes.
• Apply system updates, patches, and antivirus management procedures.
• Perform basic network troubleshooting, including LAN, Wi-Fi, IP, and DNS issues.
• Coordinate with the Network Administrator and Internet Service Providers (ISPs) to resolve major network issues.
• Install, configure, and support printers, scanners, projectors, and biometric devices.
• Carry out basic hardware troubleshooting and component replacement, including RAM and HDD/SSD upgrades or replacements.
• Maintain IT asset inventory records and user-device allocation documentation.
• Manage and update helpdesk tickets with proper documentation, tracking, and closure.
• Coordinate with vendors regarding warranties, repairs, and technical support services.
• Provide support for additional IT-related tasks and operational requirements as assigned by IT Management.

• Social Media (e.g. Facebook, Instagram, Twitter, etc)
• Spreadsheets (e.g. Excel, Google Sheets, etc)

• Bachelors