The role operates in a dynamic retail environment where digitalization, automation, data accuracy, and system availability are critical to efficient service station operations. The position works closely with station teams, dealers, IT, HQ, technical vendors, and other internal stakeholders to ensure reliable operation of OASIS POS, ATG, FCC/DOMS, solar monitoring, Powerview, and Power BI systems.

The job holder will support multiple service stations, monitor daily system performance and data transmission, troubleshoot connectivity and equipment issues, coordinate system integrations, provide user support and training, and follow up with vendors until technical issues are resolved. The position also contributes to the Company's Go Green and sustainability initiatives, particularly through solar monitoring and energy-data reporting.

The role requires a proactive, service-oriented and analytical approach, with strong attention to data accuracy, timely issue resolution, stakeholder coordination, and continuous improvement of retail digital systems.

Key Responsibilities

A. OASIS System Management & Support

• Monitor daily shift processing and closure activities across all stations to ensure successful completion and accurate system records.
• Create new station records in OASIS and maintain accurate and up-to-date dealer and station information.
• Provide day-to-day support to station users and assist in resolving OASIS-related operational and technical issues.
• Monitor OASIS system performance and escalate unresolved technical issues to the appropriate support teams.
• Participate in weekly coordination meetings with HQ and follow up on agreed actions.
• Support station connectivity and coordinate resolution of connectivity-related issues affecting OASIS operations.
• Train and onboard new OASIS users as required.
• Coordinate with HQ and relevant technical teams on the integration of DOMS/FCC with OASIS POS.
• Regularly update the station data application to maintain complete and accurate daily station records.

B. Automatic Tank Gauging (ATG)

• Monitor ATG installation and implementation progress across the station network.
• Verify ATG data daily to ensure accuracy, completeness, and consistency.
• Identify discrepancies and coordinate corrective actions with the relevant teams.
• Support the development and continuous improvement of the ATG online monitoring platform.
• Report ATG equipment breakdowns to the relevant vendor and follow up until resolution.
• Participate in and support the integration of ATG systems with FCC and OASIS POS.
• Maintain proper records of ATG incidents, equipment status, and outstanding corrective actions.

C. Solar System Monitoring

• Monitor the operational status and performance of solar installations across relevant sites on a daily basis.
• Troubleshoot connectivity and data-transmission issues affecting solar monitoring systems.
• Report equipment breakdowns to the relevant service provider/vendor and follow up until full resolution.
• Monitor outstanding technical issues and ensure timely escalation where necessary.
• Process and verify monthly solar-related billing and supporting documentation.
• Ensure all applicable stations continuously transmit accurate data to Powerview and Power BI.
• Identify missing or abnormal data and coordinate with the responsible technical teams to restore transmission.

D. Go Green & Sustainability Initiatives

• Participate in the Company's Go Green campaigns and sustainability initiatives.
• Support the implementation and monitoring of digital and energy-efficiency initiatives across the station network.
• Assist in collecting reliable operational data required for sustainability monitoring and reporting.
• Promote awareness and proper utilization of energy-monitoring systems at station level.

E. User Support, Coordination & Reporting

• Serve as a first point of contact for designated station digital-system issues.
• Coordinate effectively with station teams, dealers, HQ, IT teams, vendors, and other relevant stakeholders.
• Maintain an updated tracker of system incidents, connectivity issues, equipment failures, and corrective actions.
• Escalate recurring or critical issues to the appropriate stakeholders.
• Prepare periodic reports on system availability, incidents, data accuracy, integrations, and outstanding actions.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Electronics/Telecommunications Engineering, or another relevant technical discipline.
• Experience supporting digital systems, retail systems, automation systems, or IT infrastructure is desirable.
• Experience working with POS systems, ATG systems, FCC/DOMS, Power BI, or similar operational technology platforms would be an advantage.
• Good knowledge of system troubleshooting, connectivity, data management, and user support.
• Experience dealing with vendors and coordinating technical issue resolution is desirable.

Technical Competencies: The job holder should demonstrate:

• Digital system administration and user support.
• POS and retail technology support.
• Basic network and connectivity troubleshooting.
• Data validation and reconciliation.
• System incident monitoring and escalation.
• Power BI and operational dashboard awareness.
• ATG and fuel-station automation system knowledge.
• System integration understanding, particularly ATG, FCC/DOMS and POS interfaces.
• Microsoft Office proficiency, particularly Excel.
• Accurate documentation and reporting.

Behavioral Competencies

• Strong analytical and problem-solving skills.
• Attention to detail and data accuracy.
• Customer and user-service orientation.
• Effective communication and stakeholder coordination.
• Ability to manage several technical issues simultaneously.
• Proactive follow-up and accountability.
• Ability to work effectively with station teams, HQ, IT teams, and external vendors.
• Commitment to safety, operational excellence, digitalization, and environmental sustainability.

Job Purpose

To support the effective operation, monitoring, maintenance, and continuous improvement of digital and automated systems across the retail station network, including OASIS, Automatic Tank Gauging (ATG), solar monitoring systems, FCC/DOMS integrations, Powerview, and Power BI. The role ensures system availability, accurate and timely station data, effective user support, reliable connectivity, successful system integrations, and timely resolution of technical issues while supporting the Company's digitalization and Go Green initiatives.

• Monitor daily shift processing and closure activities across all stations to ensure successful completion and accurate system records.
• Create new station records in OASIS and maintain accurate and up-to-date dealer and station information.
• Provide day-to-day support to station users and assist in resolving OASIS-related operational and technical issues.
• Monitor OASIS system performance and escalate unresolved technical issues to the appropriate support teams.
• Participate in weekly coordination meetings with HQ and follow up on agreed actions.
• Support station connectivity and coordinate resolution of connectivity-related issues affecting OASIS operations.
• Train and onboard new OASIS users as required.
• Coordinate with HQ and relevant technical teams on the integration of DOMS/FCC with OASIS POS.
• Regularly update the station data application to maintain complete and accurate daily station records.
• Monitor ATG installation and implementation progress across the station network.
• Verify ATG data daily to ensure accuracy, completeness, and consistency.
• Identify discrepancies and coordinate corrective actions with the relevant teams.
• Support the development and continuous improvement of the ATG online monitoring platform.
• Report ATG equipment breakdowns to the relevant vendor and follow up until resolution.
• Participate in and support the integration of ATG systems with FCC and OASIS POS.
• Maintain proper records of ATG incidents, equipment status, and outstanding corrective actions.
• Monitor the operational status and performance of solar installations across relevant sites on a daily basis.
• Troubleshoot connectivity and data-transmission issues affecting solar monitoring systems.
• Report equipment breakdowns to the relevant service provider/vendor and follow up until full resolution.
• Monitor outstanding technical issues and ensure timely escalation where necessary.
• Process and verify monthly solar-related billing and supporting documentation.
• Ensure all applicable stations continuously transmit accurate data to Powerview and Power BI.
• Identify missing or abnormal data and coordinate with the responsible technical teams to restore transmission.
• Participate in the Company's Go Green campaigns and sustainability initiatives.
• Support the implementation and monitoring of digital and energy-efficiency initiatives across the station network.
• Assist in collecting reliable operational data required for sustainability monitoring and reporting.
• Promote awareness and proper utilization of energy-monitoring systems at station level.
• Serve as a first point of contact for designated station digital-system issues.
• Coordinate effectively with station teams, dealers, HQ, IT teams, vendors, and other relevant stakeholders.
• Maintain an updated tracker of system incidents, connectivity issues, equipment failures, and corrective actions.
• Escalate recurring or critical issues to the appropriate stakeholders.
• Prepare periodic reports on system availability, incidents, data accuracy, integrations, and outstanding actions.

• Digital system administration and user support
• POS and retail technology support
• Basic network and connectivity troubleshooting
• Data validation and reconciliation
• System incident monitoring and escalation
• Power BI and operational dashboard awareness
• ATG and fuel-station automation system knowledge
• System integration understanding, particularly ATG, FCC/DOMS and POS interfaces
• Microsoft Office proficiency, particularly Excel
• Accurate documentation and reporting
• Strong analytical and problem-solving skills
• Attention to detail and data accuracy
• Customer and user-service orientation
• Effective communication and stakeholder coordination
• Ability to manage several technical issues simultaneously
• Proactive follow-up and accountability
• Ability to work effectively with station teams, HQ, IT teams, and external vendors
• Commitment to safety, operational excellence, digitalization, and environmental sustainability

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Electronics/Telecommunications Engineering, or another relevant technical discipline.
• Experience supporting digital systems, retail systems, automation systems, or IT infrastructure is desirable.
• Experience working with POS systems, ATG systems, FCC/DOMS, Power BI, or similar operational technology platforms would be an advantage.
• Good knowledge of system troubleshooting, connectivity, data management, and user support.
• Experience dealing with vendors and coordinating technical issue resolution is desirable.