Context & Environment

• Working with Staff with limited knowledge.
• Working under pressure.
• Being decisive.
• Working with limited resources, stress and with limited support.
• Working with interference.
• Being responsible to more than one boss.

Activities

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems, power backup systems and networks
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults, replace hardware parts as required and/or liaise with suppliers for quick resolution
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new systems and applications from local initiative and from the Total Group
• Set up new users’ accounts and profiles and deal with password issues
• Respond within agreed time limits to support call-outs and work round-the-clock to ensure all calls for support are resolved within reasonable time or escalated appropriately and follow ups are made to ensure successful resolution
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers, and suppliers. To supervise all suppliers who come to provide
• Follow up with all supplier invoices to make sure they are received on time, entered into the system for approvals and follow up to ensure they get approved on time
• Train users on new systems and applications
• Research, diagnose, troubleshoot and identify solutions to resolve various system issues and business needs that require technological solutions
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Implement IT policies as per the agreed Company standards and policy documents
• Take regular inventory of all hardware and software systems that are in use within the affiliate and make sure the inventory document is updated regularly
• Raise service support Tickets for all issues that require technical assistance from the support team in Paris HO and ensure a close follow up is done until all issues are resolved and tickets are closed
• Keep record of problems and their resolution
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Follow up with suppliers to ensure agreed SLAs are adhered to
• Any other tasks as assigned by the immediate supervisor or HODs

HSEQ: Respect of the Golden rules and all the HSE rules and standards of TotalEnergies by all the staff, contractors, and customers.

Candidate Profile

• BSc in IT / Computer Science, or equivalence.
• Good Knowledge of Computer Software and Hardware.
• Competent in Cisco Networking Technologies.
• Solid technical background with an ability to address accessibility and compatibility issues.

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems, power backup systems and networks
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults, replace hardware parts as required and/or liaise with suppliers for quick resolution
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new systems and applications from local initiative and from the Total Group
• Set up new users’ accounts and profiles and deal with password issues
• Respond within agreed time limits to support call-outs and work round-the-clock to ensure all calls for support are resolved within reasonable time or escalated appropriately and follow ups are made to ensure successful resolution
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers, and suppliers. To supervise all suppliers who come to provide
• Follow up with all supplier invoices to make sure they are received on time, entered into the system for approvals and follow up to ensure they get approved on time
• Train users on new systems and applications
• Research, diagnose, troubleshoot and identify solutions to resolve various system issues and business needs that require technological solutions
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Implement IT policies as per the agreed Company standards and policy documents
• Take regular inventory of all hardware and software systems that are in use within the affiliate and make sure the inventory document is updated regularly
• Raise service support Tickets for all issues that require technical assistance from the support team in Paris HO and ensure a close follow up is done until all issues are resolved and tickets are closed
• Keep record of problems and their resolution
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Follow up with suppliers to ensure agreed SLAs are adhered to
• Any other tasks as assigned by the immediate supervisor or HODs
• Respect of the Golden rules and all the HSE rules and standards of TotalEnergies by all the staff, contractors, and customers.

• Good Knowledge of Computer Software and Hardware.
• Competent in Cisco Networking Technologies.
• Solid technical background with an ability to address accessibility and compatibility issues.

• BSc in IT / Computer Science, or equivalence.