Wine To Water (WTW) is committed to supporting the life and dignity of all through the power of clean water.

The vision for the WTW Water Center is to provide an exceptional and interactive visitor experience that raises awareness and inspires guests to be part of the WTW mission.

Core Values

Wine To Water is guided by the following values:

• Integrity
• Excellence
• Courageous communication
• Entrepreneurial spirit
• Extreme ownership

Job Summary

The General Manager of the WTW Water Center will provide strategic vision and oversee daily operations to ensure high-quality guest experiences, effective staff management, and strong partner development.

The role includes managing logistics, budgeting, service standards, storytelling, and guest engagement practices. A strong background in cross-cultural communication, fundraising, leadership, and creative guest experiences is essential.

Key focus areas include:

• Operations and logistics: Oversee all operations, including scheduling, logistics, inventory, global shipping, and customs processes for WTW Filter Build and Water Center activities.
• Guest experience: Ensure high service standards, create high-impact touchpoints, and develop immersion experiences and workshops that inspire people to support the WTW mission.
• Staff management: Recruit, train, and develop an inspiring team to host guests, facilitate workshops, and tell the WTW story.
• Financial management: Prepare and manage budgets and financial reporting.
• Marketing and partner development: Maintain and build partner relationships to develop a fundraising platform through the Water Center that advances the WTW clean water mission.

Key Responsibilities

Operational Leadership

The General Manager will coordinate all logistics, scheduling, inventory management, site development, maintenance, and retail shop operations as part of the Water Center.

This includes working closely with WTW US operations, global shipping, and finance teams to build a model for operational sustainability under the leadership of the Africa Regional Director.

Guest Experience

The General Manager will be part of a collaborative team launching the Water Center in 2026 and will lead ongoing phases to enhance visitor engagement through innovative, hands-on experiences and educational programming.

Key responsibilities include:

• Personally hosting groups of high-profile guests.
• Establishing protocol and best-practice guidelines for group facilitation.
• Training and leading staff to deliver impactful workshops.
• Inspiring guests to take the next step with WTW.
• Setting the tone for enthusiasm and meaningful guest involvement.

Partner Development

The role requires ongoing communication, feedback, and reporting with WTW and key partners to improve and develop guest experiences.

The General Manager will also foster relationships with:

• Donors
• Sponsors
• Corporate partners
• Key stakeholders within the WTW network

These relationships will support the expansion of WTW’s network and revenue streams.

Donor Engagement

The General Manager will work with WTW US to develop donor engagement tools and support donor and lead generation using database systems, including Salesforce.

Responsibilities include:

• Incorporating storytelling into the guest experience.
• Supporting the follow-up journey for guests.
• Fundraising for WTW projects.
• Supporting water initiatives within Tanzania.

Collaboration

The General Manager will collaborate with WTW Tanzania and WTW US to tell the WTW story through the Water Center.

The role will also support the development of new initiatives for guest engagement.

Financial Management

The General Manager will manage budgets, revenue generation, and financial reporting.

The role is responsible for:

• Meeting target goals.
• Optimizing costs.
• Maintaining the quality of the guest experience.
• Supporting financial sustainability.

Staff Leadership

The General Manager will recruit, train, onboard, and mentor a diverse team of hosts and center staff.

This includes:

• Enforcing best practices.
• Building cultural sensitivity within the team.
• Ensuring staff can connect with and inspire guests effectively.

Safety And Compliance

The General Manager will ensure adherence to health, safety, and local regulations.

This includes maintaining quality control protocols for the DROP Filter assembly process.

Requirements

Experience

• At least 5 years of experience in a similar role.
• Experience in global tourism or a high-end lodge setting is preferred.

Skills

The ideal candidate should have:

• Proven leadership experience within the tourism sector.
• Exceptional cross-cultural understanding.
• Strong communication skills.
• Strong organizational abilities.
• Fundraising skills.
• Revenue management skills.
• General management skills.

Education

• Bachelor’s degree in Hospitality, Tourism, or a related field.

Soft Skills And Personal Qualities

The candidate should demonstrate:

• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Exceptional interpersonal skills.
• Cultural sensitivity.
• Project management ability in a dynamic environment.
• Motivation and self-starting ability.
• Positive attitude.

Additional Requirements

The candidate must have:

• Work status in Tanzania.
• Ability to live in Arusha or nearby areas.
• Potential ability to travel to other regions.
• Excellent writing, editing, and English presentation skills.
• Proficiency in Google Suite.

• Coordinate all logistics, scheduling, inventory management, site development, maintenance, and retail shop operations as part of the Water Center.
• Work closely with WTW US operations, global shipping, and finance teams to build a model for operational sustainability under the leadership of the Africa Regional Director.
• Lead ongoing phases to enhance visitor engagement through innovative, hands-on experiences and educational programming.
• Personally host groups of high-profile guests.
• Establish protocol and best-practice guidelines for group facilitation.
• Train and lead staff to deliver impactful workshops.
• Inspire guests to take the next step with WTW.
• Set the tone for enthusiasm and meaningful guest involvement.
• Maintain ongoing communication, feedback, and reporting with WTW and key partners to improve and develop guest experiences.
• Foster relationships with donors, sponsors, corporate partners, and key stakeholders within the WTW network.
• Develop donor engagement tools and support donor and lead generation using database systems, including Salesforce.
• Incorporate storytelling into the guest experience.
• Support the follow-up journey for guests.
• Fundraise for WTW projects.
• Support water initiatives within Tanzania.
• Collaborate with WTW Tanzania and WTW US to tell the WTW story through the Water Center.
• Support the development of new initiatives for guest engagement.
• Manage budgets, revenue generation, and financial reporting.
• Meet target goals.
• Optimize costs.
• Maintain the quality of the guest experience.
• Support financial sustainability.
• Recruit, train, onboard, and mentor a diverse team of hosts and center staff.
• Enforce best practices.
• Build cultural sensitivity within the team.
• Ensure staff can connect with and inspire guests effectively.
• Ensure adherence to health, safety, and local regulations.
• Maintain quality control protocols for the DROP Filter assembly process.

• Proven leadership experience within the tourism sector.
• Exceptional cross-cultural understanding.
• Strong communication skills.
• Strong organizational abilities.
• Fundraising skills.
• Revenue management skills.
• General management skills.
• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Exceptional interpersonal skills.
• Cultural sensitivity.
• Project management ability in a dynamic environment.
• Motivation and self-starting ability.
• Positive attitude.
• Excellent writing, editing, and English presentation skills.
• Proficiency in Google Suite.

• Bachelor’s degree in Hospitality, Tourism, or a related field.