Context & Environment

First Card that uses an automatic polling system in Tanzania

Have to rely on telecommunication companies’ performance for polling

Activities

• HSSE: Respect of the Golden rules and all the HSE rules and standards of TotalEnergies by all the staff, contractors, customers…
• Manage a customer portfolio consisting of Prepaid and Postpaid clients.
• Sales executive charged with ensuring allocated targets for portfolio growth and KPI for prospection, lead development and new account opening KPI’s are met. Follow-up on collections in relation to monthly DSO targets.
• Maintain SALSA KPI’s for customer visitation, opportunities/ prospects, and action plans.
• Implement New Ambition goals by transitioning existing customers to service package offers. Present package offers to new customers utilizing lead development strategies and BOOSTER Tool for lead generation.
• Utilize TOMCARD/ Tom Invoicing, SAP and TEMC+, Cross Border Project to effect CRM requirements
• Implement auditors’ recommendations as given by TotalEnergies Africa.
• Liaise/Train Territory managers and station managers in relation to EPT machine handling.
• Confirm Accounts balances of post-paid client by submitting a letter quarterly; and making sure we receive a signed and stamp letter from the client that prove the balance confirmation.
• Work on reconciliation of fuel cards accounts assigned when need arises
• Prepare for credit control meetings and Implement decisions made by Credit Control Committee; monthly
• Follow up of invoicing process and deliver invoices on before 10th and 22nd of every month.
• Introducing Fuel Card System to new client/ Extranet Training
• Report Fuel Card System technical problems which are not within our expertise to technical team via Applicam (TOMCARD) and TEMSI (TEMC=) by creating and following up on ticket items.
• Contract Management of all existing clients within assigned portfolio to ensure timely renewal and retention of customers.
• Submit Tenders, RFP & RFQ’s as and when advertised by procuring entities based on requirements outlined.

Candidate Profile

• Integrity
• University degree in business or marketing/Administration
• Knowledgeable in MS Office package
• Communication skills essential
• Customer service skills
• Business contacts
• Sales/ Negotiation skills

• Manage a customer portfolio consisting of Prepaid and Postpaid clients.
• Sales executive charged with ensuring allocated targets for portfolio growth and KPI for prospection, lead development and new account opening KPI’s are met. Follow-up on collections in relation to monthly DSO targets.
• Maintain SALSA KPI’s for customer visitation, opportunities/ prospects, and action plans.
• Implement New Ambition goals by transitioning existing customers to service package offers. Present package offers to new customers utilizing lead development strategies and BOOSTER Tool for lead generation.
• Utilize TOMCARD/ Tom Invoicing, SAP and TEMC+, Cross Border Project to effect CRM requirements
• Implement auditors’ recommendations as given by TotalEnergies Africa.
• Liaise/Train Territory managers and station managers in relation to EPT machine handling.
• Confirm Accounts balances of post-paid client by submitting a letter quarterly; and making sure we receive a signed and stamp letter from the client that prove the balance confirmation.
• Work on reconciliation of fuel cards accounts assigned when need arises
• Prepare for credit control meetings and Implement decisions made by Credit Control Committee; monthly
• Follow up of invoicing process and deliver invoices on before 10th and 22nd of every month.
• Introducing Fuel Card System to new client/ Extranet Training
• Report Fuel Card System technical problems which are not within our expertise to technical team via Applicam (TOMCARD) and TEMSI (TEMC=) by creating and following up on ticket items.
• Contract Management of all existing clients within assigned portfolio to ensure timely renewal and retention of customers.
• Submit Tenders, RFP & RFQ’s as and when advertised by procuring entities based on requirements outlined.

• Communication skills essential
• Customer service skills
• Business contacts
• Sales/ Negotiation skills
• Knowledgeable in MS Office package

• Integrity
• University degree in business or marketing/Administration