Vacancy title:
Front Office Supervisor

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Sales & Retail, Restaurant & Hospitality, Customer Service, Business Operations]

Jobs at:
Sea Cliff Resort & Spa

Deadline of this Job:
Saturday, August 8 2026

Duty Station:
Zanzibar | Tanzania

Summary
Date Posted: Tuesday, August 4 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, supervising front office staff, and maintaining efficient check-in and check-out processes. The role ensures a seamless guest experience while upholding the resort's service standards.

Key Responsibilities

• Supervise the daily operations of the front office.
• Coordinate guest check-in and check-out procedures.
• Monitor room allocations and reservations.
• Handle guest inquiries, complaints, and special requests professionally.
• Supervise and mentor front office staff.
• Ensure accurate billing, cash handling, and shift reconciliation.
• Prepare daily operational reports.
• Coordinate with Housekeeping, Reservations, and Maintenance departments.
• Ensure compliance with resort policies and service standards.
• Utilize IDS and Opera systems for reservations and guest management.

Minimum Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Tourism Management, or a related field.
• Proficiency in IDS and Opera Property Management Systems.
• Strong computer skills.

Experience

• Minimum of 2–5 years' experience in a Front Office Supervisor role within a hotel or resort.

Core Competencies

• Leadership and team management.
• Guest relations and customer service.
• Communication and interpersonal skills.
• Problem-solving and conflict resolution.
• Organizational and multitasking abilities.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
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