ABOUT THE ROLE

Tanzania Labour Guide is seeking to recruit a highly experienced and results-driven Front Office Manager for a leading hospitality establishment in Dar es Salaam. This role requires a strong, hands-on leader capable of transforming front office operations into a professional, disciplined, and guest-centric department, aligned with international standards.

KEY RESPONSIBILITIES

• Lead and manage all front office operations
• Ensure a seamless and professional guest check-in/check-out experience
• Handle and resolve guest complaints promptly and effectively
• Train, supervise, and continuously develop front office staff
• Enforce discipline, grooming, and service excellence standards
• Develop and implement Standard Operating Procedures (SOPs)
• Drive guest satisfaction and overall service quality

QUALIFICATIONS & EXPERIENCE

• Minimum 10 years of experience in the hospitality industry, with at least 3 years in a managerial role
• Proven experience in a reputable 4★ or 5★ hotel environment
• Strong leadership and team management capability
• Excellent communication and guest relations skills
• Demonstrated experience in staff training and development
• High level of professionalism, integrity, and discipline

WHAT WE ARE LOOKING FOR

We are looking for a transformational leader who can:

• Fix operational inefficiencies
• Build and enforce discipline within the team
• Elevate guest experience to 5 standards
• Introduce structure, training, and accountability

• Lead and manage all front office operations
• Ensure a seamless and professional guest check-in/check-out experience
• Handle and resolve guest complaints promptly and effectively
• Train, supervise, and continuously develop front office staff
• Enforce discipline, grooming, and service excellence standards
• Develop and implement Standard Operating Procedures (SOPs)
• Drive guest satisfaction and overall service quality

• Strong leadership and team management capability
• Excellent communication and guest relations skills
• Demonstrated experience in staff training and development
• High level of professionalism, integrity, and discipline

• Minimum 10 years of experience in the hospitality industry, with at least 3 years in a managerial role
• Proven experience in a reputable 4★ or 5★ hotel environment