Job Summary

We are seeking an experienced and dynamic Front Office Manager to lead our front desk operations and ensure a seamless, high-quality guest experience. The Front Office Manager will be responsible for managing front office staff, overseeing day-to-day operations, handling guest inquiries and complaints, and coordinating with other departments to maintain smooth operations. This role requires strong leadership, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

• Oversee Front Office Operations – Manage check-in/check-out procedures, reservations, guest services, and the overall front desk environment.
• Staff Management – Recruit, train, schedule, and supervise front office staff, fostering a professional and motivated team.
• Customer Service Excellence – Respond promptly and professionally to guest inquiries, complaints, and requests, ensuring high levels of satisfaction.
• Performance Monitoring – Conduct regular staff appraisals, monitor performance, and implement improvements when necessary.
• Reservation and Billing – Supervise reservations, billing procedures, and cash handling, ensuring accuracy and accountability.
• Policy Compliance – Ensure all front office activities comply with company policies, health, safety, and hospitality regulations.
• Interdepartmental Coordination – Liaise with housekeeping, food & beverage, and management teams to ensure seamless guest experiences.
• Reporting and Documentation – Prepare daily, weekly, and monthly reports on occupancy, revenue, guest feedback, and operational performance.
• Guest Experience Enhancement – Implement strategies to enhance guest satisfaction, including loyalty programs, VIP services, and personalized experiences.
• Inventory and Supplies Management – Maintain front office supplies, uniforms, and equipment, ensuring proper availability and maintenance.
• Crisis Management – Handle emergencies, conflicts, or unusual situations with professionalism and efficiency.
• Technology Oversight – Maintain and monitor front office software, PMS systems, and communication tools for efficient operations.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 3–5 years of experience in hospitality management.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in front office software and property management systems (PMS).
• Ability to work under pressure, manage multiple tasks, and maintain high service standards.
• Excellent command of English; knowledge of additional languages is a plus.

• Oversee Front Office Operations – Manage check-in/check-out procedures, reservations, guest services, and the overall front desk environment.
• Staff Management – Recruit, train, schedule, and supervise front office staff, fostering a professional and motivated team.
• Customer Service Excellence – Respond promptly and professionally to guest inquiries, complaints, and requests, ensuring high levels of satisfaction.
• Performance Monitoring – Conduct regular staff appraisals, monitor performance, and implement improvements when necessary.
• Reservation and Billing – Supervise reservations, billing procedures, and cash handling, ensuring accuracy and accountability.
• Policy Compliance – Ensure all front office activities comply with company policies, health, safety, and hospitality regulations.
• Interdepartmental Coordination – Liaise with housekeeping, food & beverage, and management teams to ensure seamless guest experiences.
• Reporting and Documentation – Prepare daily, weekly, and monthly reports on occupancy, revenue, guest feedback, and operational performance.
• Guest Experience Enhancement – Implement strategies to enhance guest satisfaction, including loyalty programs, VIP services, and personalized experiences.
• Inventory and Supplies Management – Maintain front office supplies, uniforms, and equipment, ensuring proper availability and maintenance.
• Crisis Management – Handle emergencies, conflicts, or unusual situations with professionalism and efficiency.
• Technology Oversight – Maintain and monitor front office software, PMS systems, and communication tools for efficient operations.

• Strong leadership skills
• Excellent communication skills
• Interpersonal skills
• Proficiency in front office software
• Proficiency in property management systems (PMS)
• Ability to work under pressure
• Ability to manage multiple tasks
• Ability to maintain high service standards
• Excellent command of English
• Knowledge of additional languages (a plus)

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 3–5 years of experience in hospitality management.
• Prior experience in hospitality or hotel/resort operations.